The iAdvize routing engine enables you to send questions to the customer support agent best suited to respond, no matter what channel you use. You can configure it in a few clicks. Find out how to use our routing engine.
The video below summarizes how the distribution rules work in iAdvize:
Find out more about routing groups.
4. Routing models: personalise your conversations' distribution
Routing rules are flexible and personalised. They enable you to accurately define how and to which respondent your conversations should be distributed via routing models.