First things first, please download the lastest mobile version app on the App Store or on the Play Store according to the operating system you are using. 

The iAdvize mobile application is compatible with the following OS:

• From Apple iOS 9.0
• From Android 4.1

Once the app installed on your mobile device, please log in to the app with the credentials given by your administrator / manager (the same you may be using on the desktop version of the iAdvize platform). 

Android	iOS

 

1/ Your discussion panel 

Once logged in to the iAdvize mobile app, you land on your discussion panel composed of 3 different tabs: chats / stats / my info 

Android

iOS

 

Your Chats Tab

 - When you receive a chat conversation, you can click on it to respond to your visitor. 

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iOS

 

Your Stats Tab

- You can see your weekly and monthly stats 

- You can monitor the number of chat conversations you have handled and your satisfaction rate

 

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iOS

The "My Info" Tab

This tab allows you to see all the information related to your profile :

- Your current status: available or unavailable

- The number of simultaneous chat conversations you can handle 

- The possibility or no to see canned answers appear on your keyboard to help you respond faster to your visitors

- A "Help & Feedback" center to report crashes, problems, suggest features, ask to become a beta tester or simply rate the app

- The licenses related to your account 

- The possibility to log out

N.B. You can only change your avatar from the web version of the iAdvize platform. This change is not yet available for the mobile version. 

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iOS

 

2/ A few differences between the web version of the iAdvize platform and your mobile app

On the iAdvize mobile app, you cannot : 

- Transfer a conversation to another agent
- Receive a conversation by transfer
- Send other types of files than PDF documents or images  
- Send the chat history