We require broadened access to provide for our future developments in terms of protocols and network infrastructure, and to avoid you having to systematically change your configuration at each change on our side.
1/ Ports and Protocol
Opening ports 80 and 443 is essential (ideally on all protocols).
Currently, we use the protocols https, wss, xmpp, and bosh. Please be sure these protocols are open on your network.
2.1/ Global configuration on domains and protocols
It is essential not to filter requests between your agents and our servers.
We therefore ask you a bypass *.iadvize.com on your network equipment (proxy, firewall, etc.).
Be sure to open this domain on all protocols used by iAdvize solution :
2.2/ Configuration mandatory for video & call channels
Bypassing *.twilio.com is also mandatory if you are using:
- the video channel
- the call channel, only if your agents are answering the calls from the iAdvize discussion panel (without using a phone)
Twilio is also using https and wss protocols, so please be also sure to open the domain *.twilio.com on all protocols used by the Twilio solution :
2.3/ Configuration mandatory for the automatic translation tool and the file upload:
- *.googleapis.com : Bypassing this domain is necessary if you need to use the automatic translation feature on the conversation panel.
- *.amazonaws.com : Bypassing this domain is also necessary if you need to use the send a file feature on the conversation panel.
The proxy timeout should be above 70 seconds to not disturb the "long polling" request.
These 3 parameters (ports, domain, timeout) have to be verified on each layer impacting the agents' connection (VPN / Proxy / Firewall / Antivirus).