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Configuring your network settings

We require broadened access to provide for our future developments in terms of protocols and network infrastructure, and to avoid you having to systematically change your configuration at each change on our side.

1/ Ports
Opening ports 80 and 443 is essential (ideally on all protocols). Currently, we use the protocols http (+ Websocket), https (+ Websocket), xmpp, and bosh (+ xml).

2/ iAdvize Domain
It is essential not to filter requests between your agents and our servers.
We therefore ask you a bypass * on your network equipment (proxy, firewall, etc.).

Standard Platform 

  • Standard server :
  • Cobrowsing server :

High availability Platform 

  • High availability server :
  • Cobrowsing server :

3/ Timeout
The proxy timeout should be above 70 seconds to not disturb the "long polling" request.

These 3 parameters (ports, domain, timeout) have to be verified on each layer impacting the agents' connection (VPN / Proxy / Firewall / Antivirus).