We require broadened access to provide for our future developments in terms of protocols and network infrastructure, and to avoid you having to systematically change your configuration at each change on our side.
Opening ports 80 and 443 is essential (ideally on all protocols). Currently, we use the protocols http (+ Websocket), https (+ Websocket), xmpp, and bosh (+ xml).
2/ iAdvize Domain
WARNING : From now, we are using dynamic IP ranges. Please refer to domain name exclusively if you need to apply filtering.
It is essential not to filter requests between your agents and our servers.
We therefore ask you a bypass *.iadvize.com on your network equipment (proxy, firewall, etc.).
Bypassing *.twilio.com is also mandatory if you are using:
- the video channel
- the call channel, only if your agent are answering the calls from the iAdvize discussion panel (without using a phone)
The proxy timeout should be above 70 seconds to not disturb the "long polling" request.
These 3 parameters (ports, domain, timeout) have to be verified on each layer impacting the agents' connection (VPN / Proxy / Firewall / Antivirus).