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Test the iAdvize solution on your site

The iAdvize solution is installed on your site and you've set up an engagement campaign, now it's time to test the chat!

1. The technical requirements needed to test the chat

Make sure you have properly installed the iAdvize tag on all pages of your site beforehand and have an engagement campaign set up.

2. Check the configuration of your user account

Access the configuration page of your user account by clicking on your avatar displayed at the top right corner of the iAdvize administration. Then click "My Account".

On this page you will be able to check the settings for the following items:

  • Number of simultaneous chats: this is the maximum number of chats you can handle simultaneously from your conversation panel.


  • Username: this is the name that will appear next to your messages for the visitors, in the chat window.

  • Language spoken: these are the languages ​​supported by your agent account. Specifically, you can receive chats from visitors speaking the languages ​​you've selected. Note : The "Main language" section will modify the language of the user interface of the conversation panel.

Remember that if you have not used the &lang= parameter in your iAdvize javascript tag, the chat elements will be displayed in the browser language of the visitor. Make sure you assign in your agent account the language of your browser, to be sure to get the chat solution displayed when testing on your site.

  • Website: these are the sites supported by your agent account.


3. Connecting to the conversation panel

Once the configuration of your user account is verified, simply connect to your conversation panel to make yourself available :


4. Verify that the chat elements display properly

Once you are logged into the iAdvize conversation panel, you need to open a page targeted by the engagement campaign you have configured.

Note: It can take few seconds for the connection to be taken into account on the iAdvize conversation panel. Don't hesitate to refresh your site several times when you are testing.

There you have it! You're now ready to engage a conversation with your visitors.