View all user accounts created from your administration. Use the search engine to find a user or use the filter options to identify, for example, all the administrators of your iAdvize account.

1. Access the users list

To access the list of all users, click on Settings > User management :


2. The account management page

You will find all user accounts created within your iAdvize administration space.

• Name: the user's first and last name

• Role: the status of the user account (Administrator, Manager, Agent, Expert, etc.)

• Channels: the communication channels enabled for the user

• Status: the user's connection status to the administration space or desk (offline, online)

• Last login: the date of the user's last login

• Satisfaction: the average rating received by the agent since the creation of their account

• Created on: the date the user account was created

Note: You can disconnect any user from the discussion panel by clicking on their status.



3. Find a user or filter information

Find a user by entering his name in the search field and/or filter the results using the role or status filters. Click on the following icon  to get the result of your search. 



4. Edit or delete a user account

To edit a user account, click on the following icon . 


To delete an account, click .


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