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Browsers supported and configurations needed for iAdvize

1/ Browsers supported

iAdvize is a SaaS application based primarily on modern web technologies and therefore it requires a powerful web browser.

Generally, iAdvize is best with the two last versions of Google Chrome, Mozilla Firefox, Edge and Safari to the extent that such versions have been tested and approved by our technical team.

iAdvize can work on older versions (details below) but they are not officially supported anymore. That is why we do not undertake to make systematically fixes on these older versions.

Also, we advise you to update your browser regularly.

Note: If you do not know your browser’s version or how to update it, take a look at this page : https://updatemybrowser.org/

 1.1 Livechat (Visitor side)

Recommended browsers :

  • Edge, the last two versions
  • Firefox, the last two versions
  • Chrome, the last two versions
  • Safari*, the last version

Supported browsers :

  • Edge 15+
  • Firefox 52+
  • Chrome 56+
  • Safari* 10.1+
  • Opera 38+
  • Internet Explorer 11

Note: Some browser versions are no longer maintained by their owners, so they may not support the latest web technologies used by iAdvize. This is why this list of supported browsers may evolve.


1.2 Conversation panel, iAdvize Administration, Ibbü Administration (Back office side)

Recommended browsers :

  • Edge, the last two versions
  • Firefox, the last two versions
  • Chrome, the last two versions
  • Safari*, the last version

Supported browsers : 

  • Edge 15+
  • Firefox 52+
  • Chrome 56+
  • Safari* 11+
  • Opera 38+
  • Internet Explorer 11

Note: Some browser versions are no longer maintained by their owners, so they may not support the latest web technologies used by iAdvize. This is why this list of supported browsers may evolve.


1.3 Mirroring / cobrowsing (Conversation panel & Supervisor)

Compatibility regarding the visitor's browser :

The mirroring / cobrowsing function is disabled on the conversation panel and the supervisor, if the visitor is using one of these browsers:

  • Android versions older than Android 4.4

For these visitors, the message "The browser version that the visitor is using is outdated and is preventing us from displaying the content of the page." will be displayed on the conversation panel or supervisor.


1.4 Click-to-Call and Click-to-Video

The Click-to-call with pickup from the iAdvize console and Click-to-video feature are not compatible with Internet Explorer 11 (IE11), Edge 14 and less, Safari 10 and lest. These browsers do not support the WebRTC protocol on which this feature is based on.


2/ Required configuration

2.1 On the browser of agents and visitors

  • Javascript must be enabled
  • Cookies must be accepted
  • LocalStorage must be enabled
  • Websockets must be accepted

Note: If this configuration is not respected, we cannot guarantee that iAdvize will work properly.
Note also that Safari's private browsing disables 'localstorage', which is necessary for the proper functioning of iAdvize. Chat can not be displayed.

 
2.3 On your network connection

Despite all the iAdvize's efforts to minimise this type of conflict, certain old third-party libraries potentially used on your site can prevent iAdvize to work well. 
These libraries override the definition of certain javascript native methods (e.g. Array.prototype.toJSON) used by iAdvize solution.

As a result, some random Javascript errors can occur (like "parse error"), provoking for example :
- no iAdvize notifications displayed on your website 
- missing messages between visitors and agents,
- a blank page displayed in the background instead of the page viewed by the visitor
- ...

These libraries have been identified as not compatible with iAdvize :
- prototype.js, all versions (http://prototypejs.org/)

 

Note: If you use this king of old Javascript libraries, we cannot guarantee that iAdvize will work properly. That is why we do not undertake to make systematically fixes on these libraries.


2.3 On your network connection

For more information, please read this article : Adjust your network settings 

Note : To know the compatibility of the iAdvize Mobile App, please read this article

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