Offers are links combined with a visual and a short description. They are generally used to promote money-off vouchers or promotional offers. Once your pre-recorded offers are saved in your administration, you can send them to a visitor during a conversation. Here is how to do this:
1/ Sending a pre-recorded offer from the discussion panel
From the discussion panel, you will find a "Send offer" tab in the action panel of your chat window.
Clicking this tab opens the offer sending window. This is composed of 2 elements:
- Search tool (1) which allows you to find an offer quickly by searching for its name, or sorting them by criterion or category.
- Search result (2) which displays the offer(s) you searched for. Send the offer to the visitor by clicking the icon . Click "Automatically transfer the visitor to this offer" if you wish to force the visitor's navigation (however, we advise leaving the choice of clicking the offer or not to the visitor).
2/ Display of the offer on the visitor side
And here is how offers are integrated into the chat window on the visitor side: