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Contacts - opportunities report

The opportunity report allows you to evaluate missed chat opportunities to adapt your agents' availability.

1. Accessing the opportunity report

To access an opportunity report, go to "Reports" > "Team activity" and choose the "Opportunities" report.

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2. Consulting the opportunities data

The page you see consists of 4 elements :

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(1) The filter selection:

Filter data based on results desired. You can apply a filter by channel, by project and by type of view and date/period.

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(2) The indicators:



You will find the list of indicators in this report and what they correspond to in the article definition of indicators.


(3) The graphics:


These show the evolution of indicators as well as the percentage distribution according to the selected view at a glance (agent, targeting rule, etc.)


(4) The data table:

This presents detailed numerical data in the form of a table. You can check the details of each line by clicking on the "pen"  or exporting the table in CSV format using this icon  .