You are comfortable with your
The bar at the bottom includes all of your ongoing discussions. Each contact is shown as a state box. Clicking on any of the boxes will open the associated chat.
A red box is a chat to which you have not responded, green is an active chat on the screen, white is an inactive discussion (awaiting a response from the visitor).
You can also display multiple chats simultaneously on the screen by selecting one of the display mode available:
Multiple display does not allow you to properly visualise the visitor's navigation. If you want to see the visitor's page, you will need to return to the single display mode.
To change the number of simultaneous chats of an agent, refer to the create or edit a user Account article.