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Sending a pre-recorded link

Once your pre-recorded links are saved in your administration, you can send them to a visitor during a conversation. Here is how to do this:

1/ Using a pre-recorded link from the discussion panel

From the discussion panel, you will find a "Send link" tab in the action panel of your chat window.

Clicking this tab opens the link sending window. This is composed of 3 elements:

send_link_consersation_panel.png

  • Search tool (1) which allows you to find a link quickly by searching for its name, or sorting them by criterion or category.
  • Search result (2) which displays the link(s) you searched for. Transfer the link to the visitor by clicking the icon . Click "Automatically transfer the visitor to this address" if you wish to force the visitor's navigation (however, we advise leaving the choice of clicking the link or not to the visitor).
  • Use this form (3) to send a link which has not previously been recorded and select the "Add this link to the pre-recorded link list" box if you wish to add it to your list of existing links.

2/ Display of the link on the visitor side

When a link is sent, the visitor receives an alert in the chat window informing him/her that a link has been received:

send_link_en_visitor2.png
Note: The way the link is displayed on the visitor side can be different depending on the customized template set up for your iAdvize account.

 

3/ Visitor behaviour when clicking on a link

Two scenarios are possible when the visitor clicks on a link sent to the chatbox.
3.1 Opening the link in the same tab
If the sent link contains the url defined in the project part of the solution then when clicking on the link, the visitor will see his current page reload to reach the page corresponding to the link. The chatbox will then be reloaded so that he can continue his conversation.

3.2 Opening the link in a new tab
If the sent link does not contain the url defined in the project part of the solution then when you click on the link, the page corresponding to the link will be opened in a new tab. The chatbox will then be reloaded in this link so that he can continue his conversation.

Precisions valid in both scenarios:
The chatbox will only be reloaded if the iAdvize main tag with the same SID as the visitor's initial page is present on the landing page.

The behavior described above is applicable when sending links via the "send links" function and also when sending a "simple" link in the chatbox.
If you want to force the display of new pages when clicking on the link in a new tab, we recommend that you use a link shortening tool and check that the links created do not contain the project url defined in the iAdvize administration.

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