When using the chat your visitors expect you to answer instantly, so it is essential that you can be notified when a new message arrives.
So that you don't miss a single message, iAdvize allows you to use two types of alert:
- a sound signal
- a visual signal (via desktop notifications for compatible browsers, or a simple pop-up alert for others).
You can find the steps to follow to configure these alerts in this article: Managing the chat behaviour when starting a conversation (pop-up alert, welcome message)