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How can I be notified of a new incoming message? (sound and visual alert)

When using the chat your visitors expect you to answer instantly, so it is essential that you can be notified when a new message arrives.

So that you don't miss a single message, iAdvize allows you to use two types of alert:

  • a sound signal
  • a visual signal (via desktop notifications for compatible browsers, or a simple pop-up alert for others).

You can find the steps to follow to configure these alerts in this articleManaging the chat behaviour when starting a conversation (pop-up alert, welcome message)