Use Google Analytics to observe the impact of iAdvize on your site's performance targets. For example, you can measure the conversion rate for visitors who have used the chat, the call or the video.
1/ Activating the Google Analytics monitoring option for iAdvize
From your iAdvize administration, firstly select the web site for which you want to install the application (from the dropdown menu displayed at the top right side).
Look then under Apps in the upper menu bar and select Google Analytics under the available applications.
To install the Google Analytics application, click on “Install the application”.
Select the version used on your website. If you don’t know which version you are using, please click one the to identify it.
This isn’t mandatory if you are using the newest one: « Google Universal » (script analytics.js).
2nd remark : If you are using Google Tag Manager, you can select it in the drop down menu. Please read the following article about how to configure Google Tag Manager for the Google Analytics connector
2/ Google Analytics settings
You can then go to your Google Analytics interface and create a new segment to use in your reports.
Creating a new segment
Go to the section "Conversions > E-commerce > Overview" in the left menu:
Then click "Add segment" and "New segment".
You will see the following form:
(1) Name the segment so you can identify it easily later.
(2) Select "Conditions" in the Advanced section of the menu.
(3) Create a filter for the events which are exact matches to "Chat".
Once created, the segment is automatically activated. You can now compare data for all of your visitors with that of those who have used chat. For example conversion rate:
3 / What information is delivered in GA?
We generate an event named iAdvize (which is the name of the category). There are three different actions that are Chat, Call, Video and for which the label corresponds to the agent username defined in his iAdvize user account.