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Contacting the customer support team when the iAdvize administration is not available

When a major incident occurs, the iAdvize administration may be unavailable for a short period of time. This kind of issue prevents you from contacting us by sending a ticket.

In that situation, you can still send us a request by sending en email to this address : help@iadvize.com

You will need to send the email from the email address that you usually use to log into iAdvize. This email address allows us to automatically identify your account and link this new request to your account's history.

We will reply you as soon as possible !

Note : Only iAdvize accounts with administrator or manager rights can send tickets or emails to our customer support team. Accounts with agent rights are not able to do it.

 

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