1. The iAdvize data stored in browsers 

 

1.1 What type of data is installed by iAdvize?

iAdvize uses cookies and localStorage to store information in the browser of people using the platform.

1.2 Do the data installed by iAdvize expire when users close a session during which they used the platform? 

No, the data stored in the browser is set to expire in 1 year.

 

1.3 Is this data used for a future service that is not yet on the website?

This data is only dedicated to the iAdvize services but can also be used for future iAdvize products and/or services that are not yet available.

 

1.4 What information is collected by this data?

Only a unique identifier and data that our customers want to store within our platform, whether it is automatically transmitted or typed by an agent (first and last name of the visitor or contact details).

 

1.5 Who has access to the information collected?

Only you and iAdvize. No data is shared with third parties.

 

1.6 Find below a table to recap cookie use

Browser visitor
Variable	Description	Storage method	Expiration date
vuid	Unique visitor ID (generated by iAdvize)	Local Storage by default, cookie fallback	1 year
<site_id>vvc	Number of visits made by a visitor on the website	Cookie	1 year
<site_id>last	Time elapsed since the last visitor	Local Storage by default, cookie fallback	1 year
Browser agent
access_token	Platform user ID	Cookie	1 day
refresh_token	Platform user ID	Cookie	1 day
platform	iAdvize platform (SD, RD, HA)	Cookie	1 day

 

2. The duration of active sessions

2.1 On the administration

An active session on the iAdvize administration lasts 20 minutes. If administrators/managers are inactive for more than 20 minutes, they will automatically be disconnected and redirected to the administration login page.

 

2.2 On the conversation panel

An active session on the conversation panel is not limited in time. 
As soon as agents are logged in to the conversation panel, they will not get disconnected even if they remain inactive. 

 

2.3 On the live chat (display of iAdvize on the website side) 

An active session on the live chat lasts 30 minutes.
As soon as visitors perform actions on iAdvize contact elements (reducing a contact button, closing an invitation, etc) and/or initiate a chat conversation, the history of their actions and messages exchanges are saved and accessible for 30 minutes. Then, they are reset.