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Multi-channel data in the productivity reports

A filter named "All" in the productivity reports

This filter groups the presence time of all the channels enabled for the website. It is equivalent to the data currently displayed in the productivity report.

The filters "Chat", "Call" and "Video" now display the productivity information only for the selected channel (they will be partitioned).

This update has been performed for data generated from January 1st, 2016. For technical reasons, data prior to this date, shown in the filters "Chat", "Call" and "Video" will not be updated.

As a consequence, these views will be empty. To access to productivity data preceding january 1st 2016, the filter “All” is available.

Contact, sales, satisfaction and problems reports are not impacted by this update.

The iAdvize support team is available if you have any questions or comments.