To use Twitter, you should have the channel activated in your iAdvize account. Please contact your CSM if it isn't already done.
Add your Twitter account directly in the iAdvize administration by this way :
Engagement > Settings > Twitter > Add a new account
The last step consist to add the social media expertise to your agents who have to answer to social media messages.
By the way, a picking-list corresponded to one SID where the rules and the social accounts are synchronized. So, this requires that the user has the correct site associated in his "Expertise" field.
Twitter : Collect all the public messages matching these conditions
|The tweet||Contains / Does not contain||Text||The value has to be exact|
|Replies to this account||/||Name of the account||Will collect the messages sent to that specific account (@account)|
|Language||Is / Is Not||A language within the list||That information if given by Twitter, we don't check it on our side|
|Link||Has a link||Yes / No||Does the tweet contains a link or not?|
|Link||Is / Is not||Url||To collect/refuse tweets containing a specific link|
|Author's name||Is / Is not||Text||To collect/refuse tweets written by a specific Twitter user|
|Number of followers||Greater than / Less than / Greater than or equal to / Less than or equal to||Number||The author of the tweet has to respect that condition for its message to be collected.|
|Author's bio||Contains / Does not contain||Text||The author's bio on Twitter has to contain the value to be collected/refused.|
How to set up my targeting rules for Twitter?
- Go to this part of iAdvize: Engagement > Targeting > Twitter
- Then, click on the "+" (1) located at the top right to create your targeting rule.
- Give a name to your targeting rule (2)
- Add targeting criteria (3) with a list of conditions (OR), mandatory criteria (AND) or exclusion (NO).
- Save your targeting rule to apply it (4).