Help Center

Explore our knowledge base
article

Instagram deployment

Channel activation

To use Instagram, you should have the channel activated in your iAdvize account. Please contact your CSM if it isn't already done. 

 

Instagram synchronization

Add your Instagram account directly in the iAdvize administration by this way : 

Engagement > Settings > Instagram > Add a new account 

 

You'll be redirected on an Instagram page where you should fill in your login and your password. Then, you have to authorize iAdvize to manage your Instagram account. 
 
Several Instagram accounts could be synchronized in a same iAdvize website account, but you have to add them one by one to the interface. 
 
 
Warning
To remind, we only collect the public images caption who content specifically #hashtags (that you have to configurate in the targeting part of iAdvize).  
Comments and mentions are not able -for the moment- in our targeting solution. 
 

Social expertise 

The last step consist to add the social media expertise to your agents who have to answer to social media messages. 

 

By the way, a picking-list corresponded to one SID where the rules and the social accounts are synchronized. So, this requires that the user has the correct site associated in his "Expertise" field.

instagram_3x.png Instagram : Collect all the public messages matching these conditions

Condition Settings Value Comment
The picture Contains / Does not contain #hashtag The #hashtag used for the value has to be in the picture's caption for the picture to be collected.

 

 

Settings_ON_3x.pngHow to set up my targeting rules for Instagram? 

  • Go to this part of iAdvize: Engagement > Targeting > Instagram 
  • Then, click on the "+" (1) located at the top right to create your targeting rule.
  • Give a name to your targeting rule (2)
  • Add targeting criteria (3) 
  • Save your targeting rule to apply it (4).  

instagram-criteria-setup.png

 

Comments