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Customizing your Copilot's identity

iAdvize gives you the opportunity to enhance the conversation experience for your visitors with a Copilot customized by you.
This article provides you with the information needed to autonomously personalize your Copilot using the Copilot Builder.

 

1. Name and avatar

You can customize your Copilot by setting two distinct names: one visible only in the administration and the other displayed to visitors during conversations. This distinction makes internal management easier while adapting the public appearance to your specific needs.

For the avatar, a library of examples is available to help you get started. You also have the option to upload your own visuals, ensuring a representation that aligns with your brand identity or the context of the conversations.

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2. Your Copilot's description

Your Copilot's description is designed to provide a quick clarification of its role or function. It primarily serves to give visitors a clear overview of its mission.

 

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3. Your Copilot's tone

Customizing your Copilot's tone allows you to align its communication with your brand identity. Whether friendly, neutral, or professional, the chosen tone makes it recognizable, engaging, and perfectly suited to your visitors' expectations.

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