Help Center

Explore our knowledge base

A new design for the conversation thread in the chat box


iAdvize has developed a new conversation thread which adopts the current design codes of messaging apps you are used to using
This new design will facilitate your everyday use of the discussion panel. It will help you instantly understand everything happening on the conversation thread.
You will be able to quickly differentiate messages sent by visitors from messages sent by agents thanks to their distinct colors and different positions on the discussion panel (on the right or on the left). Each message including an action (the transfer of a conversation, CoBrowsing, etc.) now has its own visual style. 
Moreover, this new conversation thread has been unified. This means that it will have the same appearance regardless of the channel used by the visitor (Live chat, social networks, etc.). 
This first version will only be available in March but you can already take a sneak peak at the first visual changes below:  
  • Messages sent by visitors are on the left whereas messages sent by agents are on the right
  • System information
  • CoBrowsing
  • The transfer of a conversation
  • Image import
  • Unsupported content
  • Multiple choice question asked by a bot