The example is limited but you can go further in the export of information from iAdvize.
iAdvize business is built around some resources that are described below.
A example of workflow to apprehend the business logic :
- A is made by an operator on website. Each matches an URL and is associated to a specific ID.
- It will linked to a rule which was triggered.
- The can be identified by a name and also by an matching your organization. He can have several skills but a conversation will only be linked to one . The operator can only be part of one .
- The will have a visitor ID created by iAdvize. To link the identity to your system, you can add by using the to prefill the .
- At the end of the conversation :
- On visitor side, you will have a survey.
- On agent side, you will have a where you can select / discussion types.
- Later on the visitor can make a , iAdvize will track the conversion through the with your transaction ID.