iAdvize support Info

We'll be out of office this Thursday, May 13th. We will see you again on Friday at 9am (CEST)🙂

Learn more

Activate the consent request (GDPR)

Capture_d_e_cran_2018-05-24_09.08.42.png

iAdvize offers its clients features to provide maximum compliance with the GDPR.

At the beginning of each conversation, a message requesting the visitor consent, is displayed in a dedicated window in order to keep the conversation data and preview his activity on the website.

This consent will be requested by the browser the first time the user receives a conversation. If the user gives his/her consent, he will not be asked during these next conversations (based on the cookie, for 12 months)


We've added an option in the iAdvize administration so you can easily enable this feature on your different sites.

Pre-requisite

  • to have the new chatbox
  • to check the wording of the “visitor consent request message” in the admin in order to fit with the way of collection.

1. First step (mandatory for activation of consent): add legal information by language

  • Go to the Engagement section> Settings> Privacy
  • Then open the section "Displaying legal information"

Capture_d_e_cran_2018-05-24_09.34.19.png


1.1 Select your language

selectionnez_la_langue-EN.png

1.2 Personalize the message

personalize_consent_message.png

1.3 Enter your legal information

legal_information.png

1.4 External link (optional)

Add an external link in one of the sections.

external-link-EN.png

2. Second step: activation of consent

  • Go to the Engagement section> Settings> Privacy
  • Then open the section "Visitor privacy"
  • Activate the consent request

visitor_privacy.png

 

3. The consent displayed for the visitor

On the chat :

new_consent-GIF01-EN.gif


On the Call :

consent_call_box.png


- Read also: New way to collect GDPR visitor consent