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Activate the consent request (GDPR)


iAdvize will now offer its clients new features to provide maximum compliance with the GDPR.

At the beginning of each conversation, we will ask the visitor's consent (opt-in) in order to keep the conversation data and preview his activity on the website.

This consent will be requested by browser the first time the user receives a conversation. If the user gives his/her consent, he will not be asked during these next conversations (based on the cookie, for 12 months)

We've added an option in the iAdvize administration so you can easily enable this feature on your different sites.

1/ First step (mandatory for activation of consent) : add legal information by language

  • Go to the Engagement section> Settings> Privacy
  • Then open the section "Displaying legal information"


1.1 Select your language


1.2 Personalize the message


1.3 Enter your legal information



2/ Second step : activation of consent

  • Go to the Engagement section> Settings> Privacy
  • Then open the section "Visitor confidentiality"
  • Activate the consent request



3/ The consent displayed for the visitor

On the chat :


On the Call :


- Read also : New way to collect GDPR visitor consent