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The training offer on iAdvize

 
Our training offer includes different contents and formats, designed to fit your various needs. Do not hesitate to reach out in order to design a custom training program.
 

The iAdvize Garden

Every iAdvize user can access the iAdvize Garden, our learning platform. In order to connect to the iAdvize Garden, check this article if you're an agent or this one if you're a manager or an administrator. Here's what you'll find on the iAdvize Garden:
 

E-learning

Each e-learning video course lasts a few minutes. Their short format allows you to train quickly, easily, and by yourself. You can also test your knowledge through quizzes and exercices.
 
We especially recommend:
  • in the Agent session:
    • "The art of chatting" will give you tips and best practices for better performances on the chat
  • in the manager/administrator session:
    • "Improve your customer satisfaction" deals with numerous aspects of customer satisfaction, from best practices to customer path and customer retention
    • "Optimise your agents' responses" will show you how to design and build your canned responses library

Webinar

Webinars are interactive: during this live session, learners can ask questions to a trainer on a chat while watching the video. Our webinars usually last 30 minutes.

The webinars are aimed at "iAdvize beginners". 

For agents, "Discover iAdvize as an agent - the keys to accompany your visitors" explains how the conversation panel works. After the webinar, your teams can practice on "iAdvize simulators".

Several sessions are planned each month. To see the planning and register, check this article.   

Workshops

A trainer can also visit you to conduct a workshop on various subjects:
 
  • how to use iAdvize
  • improving your agents' performances (best practices, speech)
  • brainstorming in order to design a relevant content library
  • providing helps to analyze your KPIs and improve your results
For more information on those workshops, don't hesitate to reach out to the Customer Education team! 
 
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