- in the Agent session:
- "The art of chatting" will give you tips and best practices for better performances on the chat
- in the manager/administrator session:
- "Improve your customer satisfaction" deals with numerous aspects of customer satisfaction, from best practices to customer path and customer retention
- "Optimise your agents' responses" will show you how to design and build your canned responses library
The webinars are aimed at "iAdvize beginners".
For agents, "Discover iAdvize as an agent - the keys to accompany your visitors" explains how the conversation panel works. After the webinar, your teams can practice on "iAdvize simulators".
Several sessions are planned each month. To see the planning and register, check this article.
- providing helps to analyze your KPIs and improve your results