New way to collect GDPR visitor consent

The message requesting the visitor consent, sent before the beginning of a conversation, is not displayed in an operator chat bubble anymore, but in a dedicated window. This solution changes nothing in a legal aspect, but is much better in terms of conversational experience.

new_consent-GIF01-EN.gif


Pre-requisite

  • to have the new chatbox
  • to check the wording of the “visitor consent request message” in the admin in order to fit with the new way of collection.
⚠️ Ajustement required before by the CSS or directly by the customer 

 

personal_consent_message.png

 

consent_call_box.png