May 2022
Bots: personalized, dynamic and image-based scenarios
Two new features allow you to enrich the scenarios of your bots :
- API connections allow you to send or retrieve information from a database, whether it is your own, or associated with a tool (CRM, stock or shipping tracking). More information here.
- Carousels allow you to propose a "rotating" choice of images, with texts and links. You can propose this choice in a fixed way, or dynamically, also using an API connection. More information here.
April 2022
New design currently deploying on the conversation panel
We're currently deploying a new evolution of the conversation panel: more ergonomic, more playful and more intuitive. More info here.
New notification format: mini badge
Especially suited to mobile navigation, the mini badge notification is twice smaller as the classic badge. It's also animated to catch visitors' attention. More details here.
Custom roles to manage confidentiality
You can now customise iAdvize's standard roles by closing access to certain information (reporting, indicators, respondent's names and data, etc). More details here.
Other news
We made improvements to the mirroring feature of the iAdvize mobile app. The new view is more efficient and more in synch with the visitors' navigation. More info on mirroring here.
March 2022
WhatsApp: create your business account from iAdvize
Bots: transfer delay setting
Aploze: new polling feature
February 2022
Conversation panel apps now available on mobile
Importing bot intents and expressions
Other news...
- the transfer of a conversation from the bot to an asynchronous rule is now limited to situations when there is at least one free slot in the conversation queue.
- the iAdvize satisfaction survey is now available at the end of the chat when the conversation happens on your mobile application (mobile SDK)
January 2022
Apple Messages for Business is now available on iAdvize.
iAdvize now includes Appleâs messaging service among its offer of messaging channels, for an innovative messaging experience thatâs fully integrated into your customersâ journey.
More information about this new feature here.
December 2021
Handle your third-party app conversations according to the time and day
November 2021
Conversation panel apps

Rich link preview in the chatbox
Extended disconnection time for the mobile app
Other news
- In the Routing tab, a search field now allows you to find your routing rules more easily.
- You can now filter results by routing rule in the Live activity report.
- In the intent manager, you can now search among all intents listed in a specific language.
October 2021
New ergonomics in the conversation panel

3rd party apps; bots & satisfaction survey

Send notes to agents from the Live activity report
New filters in the Conversation report
Bots: alternative actions
Chat to video: camera is no longer mandatory for visitors
September 2021
Chat to video

And stillâŠ
Other news
- when respondents choose to display the mirroring feature on full screen from their conversation pane, they can now directly access their conversation window by displaying it over the visitor view
August 2021
New navigation experience between reports
Other newsâŠ
- a new notification format allows you to engage your website visitors to start a conversation on WhatsApp
- agents can now chat on 3rd party channels (SMS, WhatsApp, Facebook Messenger) for the iAdvize App
July 2021
New version for the mobile SDK
Bots can now chat on WhatsApp
As a rule, notifications wonât be displayed twice
Other news
- in August, your contact indicators change slightly, in order to provide more consistency between channels. More details on this evolution here.
- a new notification format allows you to offer a choice to visitors between chat or video
June 2021
Production report: monitor your agents' status on all your channel

- red: agent switched to "unavailable" (they might be chatting but won't receive new messages)
- orange: agent is available but is 100% occupied as they reach the maximum number of conversations
- green: agent is available and at least partially occupied
New features related to data protection
- in conformity with GDPR, it is now possible for a visitor to delete their email directly within the chatbox (after they shared it to receive email notifications)
- in conformity with CNIL (French personal data authority) if visitors refuse cookies when landing on your site. you can ask for their consent again directly within the chatbox before they engage in conversation
May 2021
Find and analyze your undetected intents

Other news
- you can now copy a bot from one project to another in your bot builder! More info here.
- you can now delete an intent in your intent manager. More info here.
- on June 1st, iAdvize will stop all developments specific to Internet Explorer 11 and Edge Legacy, before we stop supporting these browsers entirely on August 17th. More info here.
April 2021
New features available for our intelligent bots

- intent libraries containing standard intents and expressions for different lines of business (retail, insurance, finance, telecommunications & travel)
- entities: they will complete and nuance your existing intents. More information here
Other news
- to further ease conformity with European regulations iAdvize now only uses 1 cookie: vuID (for a 12 month duration). More information here
- in your Insights report, you can now manually delete keywords from your list to get a more relevant view. More info here

March 2021
New live monitoring in the Production report

New: intent fallback rate
Other newsâŠ
- proactive bots can start a conversation on highly visible notifications such as message and chatbox
- the chatbox GDPR form now includes an external link: you can now send your visitors on a dedicated page of your own website
February 2021
Augmented intelligence now available in 7 languages.
Opening of WhatsApp private Beta

New ibbĂŒ sign-up

December 2020
Production report: live & more interactive
New features in the Bot builder
You can now enter several messages at the same time, up to 5 images, Links enriched with images, or pdf files in a bot scenario thanks to the ârich contentâ card.
Other news
- during a video conversation, the visitor can now see the video flow of a respondent, even if they de-activated their own camera and microphone
- you can now adjust the position of the notifications and the chatbox in the associated builders
- the filter âengagement campaignâ is now available in the Insights report
November 2020
New Conversation panel design
New automation report
October 2020
Alpha version of our new bot builder with augmented intelligence

Find iAdvize within the iAdvize admin

Other news
- the translation tool already available on the desktop version of the conversation panel is now available on our mobile app.
September 2020
New: the Insights report
- word clouds
- trends
- popular categories
- satisfaction distribution
More monitoring in the Production report
- read conversations in progress (on-going & snoozed conversations)
- take action, by transferring or closing them
- follow the load of your conversation queues and the asignation of your messages
Other news
- In the Conversation report, you can now export conversations in .csv
- Conversation history is now visible by respondents in the iAdvize and ibbĂŒ mobile apps.
August 2020
Video conversation now available on our mobile app

The video feature is now available on the iAdvize mobile app for agents that were given the possibility. Cross-device video conversation (from desktop to mobile, and reversely) is also possible. More information here.
Live conversations can now be snoozed

Other news
- In the production report, snoozed conversation are now visible by routing group, and pending conversations are now visible by routing rule.
- New âlanguageâ column for pending, ongoing and snoozed conversation in the production report.
- UI improvements on the ibbĂŒ quiz.
July 2020

Other news
- Our mobile SDK is now compatible with Objective-C language.
- You can now review the number of closed conversations over time in the Production report.
- You can now filter the CSAT by engagement campaigns in the Customer Experience report.
June 2020
New design for the conversation window

New: re-assignment after snoozing

Other news
- In the Customer Experience report, you can now visualize the CSAT by engagement campaign
- Visitors can now close notifications that appear with the badge format on the mobile version of your site.
- It is now possible to sollicit ibbĂŒ experts for personalized goals and remunerations (bonus missions)
Video channel now compatible with our new chatbox

Unified experience for third-party channel messages
Messages coming from social networks, messaging apps and SMS will now be displayed the same way as chat messages. In the administration, you can now monitor the activity of these channels in the production report.
New composition area on the conversation panel
On the conversation panel, this new, flexible composition area adapts to the size of the agentsâ messages and includes a new emoji panel, native to the browser. This new composition area is also accessible from the keyboard tabulation.
Updated Salesforce & Zendesk Apps
Mise Ă jour des Apps Zendesk & Salesforce
La derniÚre mise à jour de l'app Zendesk vous permet de faire remonter l'ID de conversationla dans vos formulaires Zendesk de conversation iAdvize. La nouvelle mise à jour de l'app Salesforce bénéficie d'un guide d'implémentation simplifié.
The Zendesk app update now enables you to get an iAdvize conversation ID in your iAdvize Zendesk forms. The Salesforce app update comes with a simplified implementation guide.
Other news
- Conversation Report filters now apply to exports
- you can now unblock agents blocked on Facebook and Facebook Messenger after 24h without an answer.
- agents and ibbĂŒ experts can now tag ended conversations when using the mobile app
April 2020
Improvement of the waiting time for conversations coming from a queue
When a conversation coming from a queue has not been handled by an respondent (agent or ibbĂŒ expert) in 24 hours, it automatically goes back to an other respondent form the same routing group.New gamification system for ibbĂŒ experts
Better monitoring of agents in the Production report
By clicking on the categories of ongoing, snoozed, or pending conversations, the 20 oldest conversations are now displayed in order to give you a better idea of the current activity.
Other news
- The SDA ID of the respondent is now displayed : in the menu of the conversation panel - this ID can be required to use our Click to call feature
- New data available in the conversation export: conversation tag, group name and name of the routing rule
March 2020
Chatbots now initiate conversations
iAdvize native chatbots, designed with our Bot builder, now initiate conversations when a visitor clicks on a notification; no need for the visitor to type a question anymore.
New interface for engagement campaigns
Other news
- CSAT is visible by group in the Customer Experience report: a useful feature for admins and managers without assigned groups; at the moment, others will only see the grades of the groups they belong to. Ultimately, youâll also be able to see view by subgroup
- New version of the mobile apps (3.8): users can now create, modify or delete their own canned responses directly from the apps.
- New on operatorâs desk : a notification warns operators if they leave the desk while they are having conversations in progress. This message will allow them not to forget to handle their conversations before leaving the desk / disconnecting. And thus help not to impact conversation handling time.
February 2020
Improvement of the visitor experience on the Messenger (chatbox)
- a check mark indicates that their last message has been sent
- an anchor automatically brings them back to the first of their unread messages
- our Messenger now supports Markdown, allowing many customisations for thrid-party chatbots
- visitors can now preview images without opening a new tab. The Messenger remains visible, allowing the visitor to send messages while looking at the image
Advanced research in Conversations
You can now search by keywords and filtrate the Conversations Report by automation level: fully automated, partially automated, non automated.
- to know the volume of fully automated conversations led by an internal or external bot (automation + agent filter)
- display only the fully automated conversations where your visitor left or reached the end of the scenario (automation + âspecific sentenceâ filter)
Other news
- the Conversation and Customer experience reports become multi-project; you can now select several projects (=websites) in your Conversations and Customer experience reports to aggregate their data.
- weight reduction of the Messenger (chatbox): the many innovations made to improve the customer experience had increased the weight of our Messenger. It has been optimised from 285 to 160 KB, with the same features. Improvements are still going to further improve this performance in the coming months.
January 2020
More detailed Customer experience and Conversation reports

Further customise your Messenger

- New GDPR consent form: this new form, easy to install on our Messenger, improves the visitor experience and lowers the refusal rate.