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⭐ Facebook/Messenger: it is now possible to reply to a visitor who sent a message more than 24 hours ago

Background reminder :
Facebook updated its policies and rules for use on the 4th of March 2020.
As of this date, it is no longer possible to reply to a visitor who sent a message more than 24 hours ago via Facebook APIs.
This restriction applies to Facebook and Messenger third part messagings channel in the iAdvize solution.

⚠ Update : July the 30th 2020

It now possible to reply to a visitor message which is more than 24 hours old !

Facebook now allows you to reply up to 7 days after the visitor's message is sent. 

 

What happens if you answer after 7 days ?

In the conversation panel, an error message will be displayed whenever the agent attempts to reply :

FB_MSGER_ko.png

Here are different options in this case :

1. Close the conversation and wait for a new message from the visitor.

2. Log in to the Facebook or Messenger interface and reply directly to the message.