The conversations of your ibbü community will be integrated into Salesforce. You can further the integration by allowing your ibbü experts to create a case and add more information on the conversation thanks to the closing form customization.
1. Add more information on the closing form
This feature allows your ibbü experts to complete up 4 custom fields to give more context on the conversation.
2. Create a case at the end of the conversation
Thanks to this feature you know the visitor you should contact back.