Help Center

Explore our knowledge base
article

Set the iAdvize Salesforce App for your ibbü Community

The conversations of your ibbü community will be integrated into Salesforce. You can further the integration by allowing your ibbü experts to create a case and add more information on the conversation thanks to the closing form customization.
 

1. Add more information on the closing form

 

This feature allows your ibbü experts to complete up 4 custom fields to give more context on the conversation.

Read this article to learn how to customize the closing form.

 


2. Create a case at the end of the conversation

 

Thanks to this feature you know the visitor you should contact back.

Read this article to learn how to create a case at the end of the conversation.