Functional Scope: In-app Messaging – Help Center iAdvize

The in-app Messaging feature of iAdvize Messenger allows you to chat with your mobile apps (iOS &Android) users thanks to the mobile SDK. Your visitors can reach you even when your teams are unavailable and are immediately notified on their phone as soon as they get an answer.

✅ I can:

send a message from my app and retrieve the conversation history at any time #asynchonousmode
be notified about new incoming messages when I’m on the app
be notified about incoming messages when I’m not on the app (via push notifications)
minimize the conversation window and continue to browse on the app without having to end the conversation
start a conversation from an iPhone or Android phone and continue it on an iPad or Android tablet if I’m logged in to my account
send rich content: images & files

Capture_d_e_cran_2018-09-06_a__14.14.16.png

🚫 I can’t:

begin my conversation with a bot
find on the conversation window of the mobile application the history of my exchanges made on the livechat
fill in a satisfaction survey (the new CSAT/NPS survey will be accesssible in the future)
start a conversation on an iPhone or Android phone and continue it on an iPad or Android tablet if I’m NOT logged in to my account
see the agent's avatar: it will be displayed by a grey anonymised avatar

✅ I can:

choose the max number of conversation slots for third-party apps (mobile app, Messenger, Twitter, SMS, Facebook)
see my statistics in the Reports area with data dedicated to my app (note: if I have an iOS as well as an Android app, all data will be merged)
use the routing groups to route the conversations to the right group of agents
filter my reports by mobile app:

🚫 I can’t:

integrate bots to conversations on my mobile application
customize the visitor experience from the Administration platform (notifications and chatbox builder)
choose when to display the chat button via a targeting strategy See FAQ
monitor SDK conversations in real-time from the supervision page (only available for synchronous chat conversations) - this is will be however possible in the future
define a maximum number of conversations in my waiting list. As soon as this limit is reached, there will not be any new incoming conversations.

✅ I can:

see conversations from mobile apps in push mode in the discussion panel (the same way real-time chat conversations are being pushed)
authenticate visitors to make sure they are the person they pretend to be (we rely on the in-app customer log-in system)
set myself in "unavailable mode" on third-party conversations (mobile app, Messenger, Twitter, SMS, Facebook) in order to stop receiving mobile app conversations
send rich content: images & file (except for experts on the ibbü app)

🚫 I can’t:

✅ I can:

activate the GDPR consent message
access a technical and functional Open Source documentation to configure the mobile SDK
fully integrate the mobile SDK with my own webdesign requirements

I can use the standard template or design my own floating button
I can set the conversation main colour. This will also affect the colour of the chat button (only for the default chat button), text bubbles and CTA button to send messages
I can define the content of the first automatic message sent to your users. This automatic message aims at inviting your users to start a conversation (note: the integrator has to manage translations)
I can choose the position of the chat button on the mobile app
I can choose a brand avatar which will appear in the visitor's conversation thread.

add my mobile apps in the iAdvize administration in a few clicks (only one app can have both an Android and an iOS version)

	Conv. panel Pro agent Chat conv.	Conv. panel Pro agent Social conv.	Conv. panel Ibbü & cty Expert Chat conv.	Conv. panel Pro agent Mobile conv. (SDK)
Send an offer	✅	❌	✅	❌
Send a file	✅	✅ only for private conv.	✅	✅
Send a link	✅	❌	✅	❌
Co-Browsing (take control over the visitor’s browsing)	✅	❌ inapplicable	❌	❌ inapplicable
Open the current page	✅	❌	✅	❌
Mirroring	✅	❌	✅	❌
Transfer a conversation	✅	❌	✅	❌
Snooze a conversation from a conversation queue	✅	✅	✅	✅
Translation	✅	❌	❌	❌
Canned answers	✅	✅	✅	✅
Send an emoji	✅	✅	✅	✅
Block the visitor	✅	❌	✅	❌
Tag a conversation	✅ only at the end of the conv.	✅	✅ only at the end of the conv.	✅

	Ibbü & Cty Mobile App Ibbü & cty Expert Chat conv.	Ibbü & Cty Mobile App Ibbü & cty Expert Mobile conv. (SDK)	Conv.panel Ibbü & cty Expert Mobile conv. (SDK)
Send an offer	❌	❌	❌
Send a file	✅ iOS: images & gifs Android: images & gifs, PDF	❌	✅
Send a link	❌	❌	❌
Co-Browsing (take control over the visitor’s browsing)	❌	❌	❌
Open the current page	✅	❌	❌
Mirroring	✅	❌	❌
Transfer a conversation	✅	❌	❌
Snooze a conversation from a conversation queue	✅	✅	✅
Translation	❌	❌	❌
Canned answers	✅	✅	✅
Send an emoji	✅	✅	✅
Block the visitor	✅	❌	❌
Tag a conversation	❌	❌	❌