Functional Scope: In-app Messaging (beta version) – Help Center iAdvize

The in-app Messaging feature of iAdvize Messenger allows you to converse with the users of your mobile apps (iOS &Android) through the mobile SDK. Your visitors can reach you even were your teams are unavailable and are immediately notified on their phone as soon as they get an answer.

✅ I can:

send a message from my app and retrieve the conversation history at any time #asynchonousmode
be notified about new incoming messages when I’m on the app
be notified about incoming messages when I’m not on the app (via push notifications)
minimize the conversation window and continue to browse on the app without needing to end the conversation
start a conversation from an iPhone or Android phone and continue it on an iPad or Android tablet if I’m logged in to my account
see the agent's avatar ; the agent is represented by a gray avatar
send rich content: images & file upload

Capture_d_e_cran_2018-09-06_a__14.14.16.png

🚫 I can’t:

fill in a satisfaction survey (the new CSAT/NPS survey will be accesssible in the future)
start a conversation on an iPhone or Android phone and continue it on an iPad or Android tablet if I’m NOT logged in to my account

✅ I can:

see my statistics in the Reports section of the administration with data dedicated to my app (note: if I have an iOS and an Android app, their data will be merged in the reports)
use the routing groups to route the conversations to the right group of agents
filter my reports by mobile app:

🚫 I can’t:

choose when to display the chat button with a targeting strategy from the Administration. See FAQ
have the visibility on the number of SDK conversations stored in the waiting list
stop the flow of incoming asynchronous conversations
have the SDK statistics inside the supervision screen (only the synchronous chat will be available in this specific view). (Will be planned in the future)
choose the number of asynchronous chat slots received by the agents (2 chats in the MVP)
define a maximum number of conversations for my waiting lists which would allow me, once the limit attained, to stop receiving new conversations

✅ I can:

see in the desk conversations from mobil app arriving in push mode (as chat conversations)
send texts and emojis
authenticate visitors to make sure they are the person they pretend to be (we rely on the in-app customer log-in system)
put myself unavailable on SDK conv., that is to say I can’t stop the reception of conversations from mobile app
send rich content: images & file upload (except for expert on ibbu application)

🚫 I can’t:

have the visibility on the number of SDK conversations stored in the waiting list
control the number of incoming asynchronous chats
see the mobile screen of the visitor (mirroring)

✅ I can:

activate the GDPR consent message
access a technical and functional Open Source documentation to configure the mobile SDK
fully integrate the mobile SDK with my own webdesign requirements

I can use the standard template or design my own floating button
I can set the conversation’s main color. This will also affect the color of the chat button (only for the default chat button), text bubble and send button.
I can define the content of the first automatic message sent to your users. This automatic message aims at inviting your users to start the conversation. (the integrator manages translations)
I can choose the position of the chat button on the mobile app
I can choose a brand avatar that will appear in the visitor's conversation thread.

add my mobile apps from the iAdvize administration in a few clicks (only one app can have both an Android and an iOS version)

	Conv. panel Pro agent Chat conv.	Conv. panel Pro agent Social conv.	Conv. panel Ibbü & cty Expert Chat conv.	Conv. panel Pro agent Mobile conv. (SDK)
Send an offer	✅	❌	✅	❌
Send a file	✅	✅ only for private conv.	✅	✅
Send a link	✅	❌	✅	❌
Co-Browsing (take control over the visitor’s browsing)	✅	❌ inapplicable	❌	❌ inapplicable
Open the current page	✅	❌	✅	❌
Mirroring	✅	❌	✅	❌
Transfer a conversation	✅	❌	✅	❌
Snooze a conversation from a conversation queue	✅	✅	✅	✅
Translation	✅	❌	❌	❌
Canned answers	✅	✅	✅	✅
Send an emoji	✅	✅	✅	✅
Block the visitor	✅	❌	✅	❌
Tag a conversation	✅ only at the end of the conv.	✅	✅ only at the end of the conv.	✅

	Ibbü & Cty Mobile App Ibbü & cty Expert Chat conv.	Ibbü & Cty Mobile App Ibbü & cty Expert Mobile conv. (SDK)	Conv.panel Ibbü & cty Expert Mobile conv. (SDK)
Send an offer	❌	❌	❌
Send a file	✅ iOS: images & gifs Android: images & gifs, PDF	❌	✅
Send a link	❌	❌	❌
Co-Browsing (take control over the visitor’s browsing)	❌	❌	❌
Open the current page	✅	❌	❌
Mirroring	✅	❌	❌
Transfer a conversation	✅	❌	❌
Snooze a conversation from a conversation queue	✅	✅	✅
Translation	❌	❌	❌
Canned answers	✅	✅	✅
Send an emoji	✅	✅	✅
Block the visitor	✅	❌	❌
Tag a conversation	❌	❌	❌