The in-app Messaging feature of iAdvize Messenger allows you to chat with your mobile app users (iOS &Android) thanks to the mobile SDK. Your visitors can reach you even when your teams are unavailable and are immediately notified on their phone as soon as they get an answer.
Several cases are possible :
- The visitor sends his first message → the conversation arrives on the desk of an available expert
- The visitor sends a final message :
- If the expert does not log in to his mobile app or to the desktop conversation panel within 24 hours (and without having snoozed the conversation beforehand), then the conversation will remain in progress on his mobile app or on the desktop conversation panel, without any response.
- If the expert does not log in to his mobile app or to the desktop conversation panel within 24 hours (but after having snoozed the conversation beforehand), then the conversation will be unassigned to him and will be assigned to another expert.
Either the agent decides to definitively end the conversation : in this case, if the visitor answers afterwards, a new conversation will be created and assigned to one of the available advisors.
Or he decides to snooze the conversation for the duration of his choice : when snoozing the conversation, the option "keep this conversation when the snooze period ends" is checked by default for ibbü experts, unchecked by default for agents. If the expert/agent does not wish to keep this conversation/wishes to keep it, he or she can uncheck or tick this option.
For a compensation per conversation → The transaction is ( ).
For a compensation per transaction → The transaction is assigned to the last expert who had a contact in the transaction-related conversation at the time of the recording of the transaction.
- Maximum size: 10MB