The visitor panel
Conversation window enlarged
The conversation window has been enlarged to make it easier to read your visitor / agent or expert's messages.
So avoid scrolling upwards. A plus in an Omnicanal context.
If you have to write a longer message, the input field enlarges automatically so you can easily proofread what you have written.
Improved simultaneous chat managegement
The input field is now not visible when you are not on the relevant conversation. A real comfort to display more messages on your other conversations !
- auto zoom: the mirroring automatically adapts itself according to the size of the visitor / agent screens. This mode is useful when, for example, the visitor has a larger screen size than yours: then the mirroring will be adapted for the operator view. The auto zoom allows you to see the whole view of your visitor at once.
- 100% zoom (real size): if you want to have the real view of what the visitor sees, then you always have the possibility to switch to this mode.