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New design of the conversation panel: Tips and tutorials

The conversation panel design evolves!


The goal of this new design is to make conversation handling more efficient by allowing your respondents to quickly read the visitor's messages, write their answer easily, keep an eye on the mirroring constantly, and have a clearer overview of the visitor's information.

 

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In order to prepare your professional agents (or your community experts) for this design change, you will find bellow a practical sheet to download as well as a short video presentation. The memo is available in 4 languages and the video in 2 languages.

 
Contents for your Professional Agents: 


Contents for your Community Experts:


For more information, please visit the iAdvize Academy or read this article.