Experts and agents collaboratively train the AI judgement and intuition by replying to short quizzes pushed to them when they are not handling a conversation.
The collaborative training does not impact the productivity.
How does it work?
- The machine analyses the brand historical conversations data, extracting recurring intents & questions associated.
- Agents & experts help refining the AI findings by answering short quizzes when they are not engaged in a conversation.
- Confirmed findings appear in the Intents Manager where the brand can make a final validation.
- Bots understanding of customers intents improves over time.
To help your agents with their new task, you can download the Cheat sheet below :