NLU bots: collaborative training

Experts and agents collaboratively train the AI judgement and intuition by replying to short quizzes pushed to them when they are not handling a conversation.

The collaborative training does not impact the productivity.

How does it work? 

  • The machine analyses the brand historical conversations data, extracting recurring intents & questions associated.

  • Agents & experts help refining the AI findings by answering short quizzes when they are not engaged in a conversation.

  • Confirmed findings appear in the Intents Manager where the brand can make a final validation.

  • Bots understanding of customers intents improves over time.


To help your agents with their new task, you can download the Cheat sheet below :