End support for Internet Explorer 11 and Edge Legacy

For ease of reading, we will use the acronyms IE11 for Internet Explorer 11 and EL for Edge Legacy (version 12 to 18).

In summary

  • Microsoft has officially announced the end of support for Internet Explorer 11 (IE11) and Edge Legacy (EL, versions 12 to 18) on its own SAAS solutions, starting with Microsoft Web Teams and Microsoft 365, by the summer of 2021.
  • Following this announcement, iAdvize has decided to follow Microsoft's depreciation guidelines, so from June 1st, 2021, specific developments related to IE11 and EL browsers will end.
  • Starting August 17, 2021, it will no longer be possible to use the iAdvize interfaces on the IE11 and EL browsers.
    It concerns : 
    - Administration for managers and administrators
    - Conversation panel for agents
    - Notifications and chatbox for visitors
  • In order to best understand this change, which could have a wider impact on your work environments, we recommend you to anticipate this migration by switching your agents as soon as possible to the latest versions of Chrome/Firefox/Edge

 

1. Why this decision?

At iAdvize, we created a platform allowing you to excel in your ambitions while guaranteeing a high level of security. 
In order to maintain this course and continue to offer you a user interface that is innovative, fast and secure, we have decided to stop supporting these browsers deprecated by their own editor.
We also follow the depreciation guidelines of Microsoft, creator of IE11 and EL :
At iAdvize, we are also confronted with problems that impact you on a daily basis:
  • The dated technical architectures of IE 11 and EL make our user interfaces up to 3x slower than with a modern browser.

  • IE11 and EL hamper our ability to innovate and reduce the value we can bring to you. Indeed, the creation of new features or the optimization of the performance of the current platform are slowed down by the time and pre-requisites necessary to maintain compatibility with IE11 and EL.

 

2. IE11 and EL end of support planning

  • During January 2021 : Public announcement of the end of IE11 and EL support on all iAdvize user interfaces.
  • During February 2021 : Informative alerts about the end of IE11 and EL support when you connect to the iAdvize administration and agent conversation panel.
  • June 1, 2021 : End of developments dedicated to IE11 and EL. 
    Maintaining support for these browsers requires specific actions from our teams. After this date, this work will no longer be done.
    This does not mean that iAdvize will no longer work on Internet Explorer 11 or Edge Legacy. Using the iAdvize platform from these browsers will still be possible. However we will no longer perform browser-specific checks on our new features. In addition, our support and technical teams will reserve the right to treat or not treat bugs according to their criticality on IE11 or EL.
  • August 17, 2021 : Access to the iAdvize user interfaces (administration, agent conversation panel and notification/visitor chat box) will be blocked for IE11 and EL users.

 

3. Which browser to use then ?

The browsers we recommend are :
  • Edge, the last 2 versions
  • Firefox, the last 2 versions
  • Chrome, the last 2 versions
  • Safari, the last version 
The browsers we support are :
  • Edge 80 and more
  • Firefox 60 and more
  • Chrome 67 and more
  • Safari 12 and more
  • Opera 55 and more
You can find the list of compatible browsers and all the technical requirements to run iAdvize normally on this article.

 

4. What if you want to continue using Internet Explorer 11 or Edge Legacy? 

Before August 17, 2021, you will still be able to use the iAdvize platform with IE11 or EL.
After August 17, 2021, you will no longer be able to use the iAdvize solution. The loading of the interfaces will then be blocked : 
  • Administration for managers and administrators
  • Conversation panel for agents
  • Notifications and chatbox for visitors
For users who require the use of IE11 or Edge Legacy, the Edge Chromium browser includes an Internet Explorer compatibility mode
This mode makes it easy to transition between IE11 and EL to the latest versions of Edge Chromium.