Our recommendations regarding cookies for March 31st 2021

Following its recommendations (in french) of October 2020, the CNIL published on February 19 a notice on the management of cookies, which aims to give Internet users better control over the data collected during their browsing.

Like other services associated with your site, iAdvize uses a cookie (vuID).

Our solution is therefore affected by this notice: if your visitors choose to decline this cookie, or all those present on your site, you will have to prevent the display of iAdvize and your visitors will not be able to interact with your brand.



1. What are the possibilities to allow you to continue to offer iAdvize conversations to your visitors?

  • Option 1: make iAdvize an essential service category exempted from consent.
    In this case you make sure that the iAdvize button can be displayed for all your visitors and that they will always have the possibility to chat with you. Our cookie is indeed essential for the customization of the user interface:
      • The cookie is related to the chatbox display and behavior on the website
      • The associated data are elements of personalization of the chatbox and the visitor experience

  • Option 2: place iAdvize in a non-essential service category.
    In this case, there are two options: 
      • 2.1 By default the cookie is already activated but the visitor has the option to opt-out: The iAdvize cookie placed for this purpose (audience measurement) can be exempted from the visitor's consent because it meets the following cumulative conditions:

          • It has a purpose strictly limited to measuring the audience on the site (performance measurement, technical performance optimization).
          • The data collected are anonymous statistical data
          • It does not lead to the cross-checking of data with other treatments or to the transmission of data to third parties
          • It does not allow the global tracking of the visitor's navigation on other websites.

      • 2.2 By default the cookie is not activated but the visitor has the option to activate it (opt-in): You can place iAdvize in a category where visitor consent is necessary to make our services operate in your website. In this case, if the visitor refuses all cookies or refuses an iAdvize cookie, you must be able to not display the iAdvize chat button for these visitor.


2. Our cookies policy 

  • We only use one cookie : vuID (essential to make iAdvize work on your website)
  • Our cookie have an expiration date of less than 12 months.
  • This type of cookie is limited to a single website (unlike advertising cookies, they don’t track your visitors on other websites)
NB : While iAdvize used other trackers such as vvc & last cookies, they triggered a minor fraction of our conversations than 1%), hence we deactivated them to better conform CNIL recommendations and to be more in line with our privacy policy

To know more about our cookies: