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Functional scope - the visitor's chat box in beta version

iAdvize now offers you the opportunity to improve your visitors' conversational experience with a new chat box that meets the current design codes of the messaging apps you and your customers use.
 
This new chat box is available in beta version. This article aims at providing you with a clear overview of this first version's functional scope.
 

1/ Chat box format

  • 400x650px is the format of the new chat box. This format aims at providing visitors with an enhanced conversational experience.
  • This new chat box is responsive, optimizing it for any display resolutions, on any devices, especially smartphones where the chat box is in full screen.

chatbox_responsive.png

 

2/ Chat button

  • We have created a new button in chat bubble format when the chatbox is minimized.
  • We display the number of new agent messages using a dot.

 

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3/ New conversation thread

  • The following elements have been redesigned:
    • The chat bubbles for both agents and visitors
    • The display of emojis for more visibility 
    • The animation displayed when a respondent writes a message
    • The display of the conversation's start date

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4/ Persistence

  • We display the history of past conversations and of the conversation in progress.
  • Messages informing you of the beginning and end of the conversation disappear.

 

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5/ A new text input field

  • The text input field is now automatically extended as you write your message.
  • When sending messages, you have access to an emoji panel.

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6/ Access panel settings

  • The panel is available from the area at the top of the chat box.
  • You have fields to fill in visitors' email addresses and allow them to receive the conversation history via email.
  • You have access to GDPR information.
  • You can hide the history of active and past conversations.

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7/ Removal of the closing cross icon

  • Visitors can no longer close a conversation. Now, they can only minimize the chat box. The chat box will now disappear if agents close a conversation after visitors complete the satisfaction survey or start browsing a new web page.

 

8/ WCAG AA compliance (accessibility)

  • The new chat box is accessible to all users, including disabled persons, regardless of the device used (mobile phones, tablets, etc.) or conditions of use (noise level, lighting, etc.)

 

⚠️ Important
  • Sending rich content (images, files, offers...) from the visitor chatbox is not supported in this first version
  • Customers who will take part in the beta phase will be able to set the main color (chat bubbles displaying visitor messages, top area, minimized chat button) and the secondary color (send button, quick reply)
  • The complete implementation of the new satisfaction survey and new notification buttons are prerequisites for the onboarding of beta testers
 

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