I don't receive Messenger and/or Facebook messages on my agent panel (my picking list), however everything is well configured. The listening and distribution rules are well configured.
1. Have you properly connected your Facebook / Messenger page to iAdvize ?
Go to the “Engagement" section and then “Settings". Select the Messenger and/or Facebook channel and check that your page is connected.
2. Have you checked that the iAdvize App is connected to Facebook ?
Go to the “settings" of the Facebook page concerned. Then click on your “Pages".
Go to "Settings" :
In the "Settings" click on "Advanced messaging" :
3. Everything is well connected; however, I still don't receive Facebook / Messenger messages. What to do about it ?
Click on the blue arrow, and then click on "Settings & privacy".
Then select "Settings"
On the left of the menu, click on "Business integration"
Then select the iAdvize Messenger and Social application (if you see it), and click Remove.