Help Center

Explore our knowledge base
article

Customising my iAdvize Messenger

iAdvize gives you now the opportunity to improve your customers conversation experience thanks to a new messenger which meets current design expectations in terms of messaging apps and which is familiar to you and your customers.

This article provides the necessary information for you to customise your messenger on your own thanks to our chatbox builder. 


1/ The invitation

  • When your customer account is enabled for you to benefit from this new conversation experience, an invitation in the iAdvize platform will allow you to customise and activate your new messenger. 

Go to Engagement > Notification & Chatbox

Capture_d_e_cran_2019-09-09_a__2.44.06_PM.png


2/ Customisation

1. Style

  • Add your colours
  • Choose the font which fits your graphic layout
  • Choose your chatbox position (how far from your website page borders). You can also customise its position on mobile devices.

Capture_d_e_cran_2020-03-23_a__10.53.43.png

2. Header

  • Type in your header wording

Capture_d_e_cran_2020-03-23_a__13.41.22.png

3. Conversation thread

  • Enable or disable the display of your agents'/experts' avatar when the chatbox is opened (the one which has been added when their profile has been created). You can also choose a default avatar which will be used for the welcome message only or for the whole conversation thread.
  • Customise the automatic messages wordings

Capture_d_e_cran_2020-03-23_a__13.43.51.png

  • Enable the option which allows visitors to access their conversation history:

Capture_d_e_cran_2020-03-23_a__13.44.00.png

 

4. Composition box

  • Customise the composition box wording which encourages the visitor to send you a message
  • Enable the option which allows visitors to send images (png, jpg, gif) or PDF documents

Capture_d_e_cran_2020-03-23_a__13.47.42.png

 

 

5. Reduced chatbox

  • Customise your reduced chatbox icon style and light or dark-coloured effect
  • Customise your reduced chatbox design (shape and size)

Capture_d_e_cran_2020-03-23_a__13.51.01.png

 

6. E-mail

In this area, you can customise the e-mail template which is sent out to visitors when they requested to receive their conversation history or when the agent answered a chat conversation in asynchronous mode.

  • Fill in your brand name
  • Upload your logo
  • Fill in your website URL on which your visitors will be redirected when clicking on the appropriate link in the e-mail. The iAdvize tag must be integrated on this URL.

3/ Save your iAdvize Messenger

 Important : as soon as you save your new messenger, it will be instantly online on your website