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Customising my iAdvize Messenger

iAdvize gives you now the opportunity to improve your customers conversation experience thanks to a new messenger which meets current design expectations in terms of messaging apps and which is familiar to you and your customers.
This article provides the necessary information for you to customise your messenger on your own. 


1/ The invitation

  • When your customer account is enabled for you to benefit from this new conversation experience, an invitation in the iAdvize platform will allow you to customise and activate your new messenger. 

Go to Engagement > Notification & Chatbox

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2/ Customisation

1. Style

  • Add your colours
  • Choose the font which fits your graphic layout

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2. Image

  • Enable or disable the agent/expert avatar display
  • Add a default avatar for welcome messages

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3. Content

  • Customise the main system messages displayed to your visitors

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4. Options

  • Enable or disable image or PDF visitor sending option
  • Enable or disable the option which allows visitors to access their conversation history

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3/ Save your iAdvize Messenger

 Important : as soon as you save your new messenger, it will be instantly online on your website

 

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