It is possible to accompany your customers by messaging directly from the Google entry points and to handle all your conversations from a single platform with iAdvize.

Most entry points are available on Android, so it's best to use an Android device for testing setup rather than an iOS device.

As a brand,

✅ You can : 

• launch GBM with iAdvize on your Google Maps locations,
• launch GBM with iAdvize on your Search results,
• use geo-routing to route conversations from Maps to a the store,
• implement an iAvdize’s bot on GBM,
• display Cards Bundle in GBM,
• use an iAdvize bot to handle geo-routing.

⛔ You can't :

• offer video conversations on GBM with iAdvize,
• offer phone conversations on GBM with iAdvize,
• launch GBM with iAdvize on Google Shopping (in beta on Google side),
• offer Google Pay in GBM,
• offer authentication in GBM,
• use an external bot to handle geo-routing.

As a visitor, 

✅ You can : 

• start a conversation from Google Search (Android),
• start a conversation from Google Maps (iOS and Android),
• request an immediate agent escalation while talking to a bot,
• fill the iAdvize CSAT survey at the end of a conversation (CSAT + Comment),
• fill the Google Satisfaction question 24h after the start of your conversation with the brand,
• start a GBM conversion from your mobile phone,
• receive a document in the conversation, it will be displayed as a link.

⛔ You can't :

• ask for a video escalation in GBM,
• ask for a phone call escalation in GBM,
• start a GBM conversation from your desktop,
• start a GBM conversation if you are not logged in your google account.

As an agent, 

✅ You can : 

• see the GBM icon on GBM conversations in your desk,
• send emojis,
• send documents (displayed as links to the visitor),
• send images,
• tag the conversation,
• snooze, transfer, close the conversation,
• see the entry point name on your desktop (for local entry points),
• use your desk normally.

⛔ You can't :

• offer video escalation in a GBM conversation.

As an admin,

✅ You can : 

• create a GBM targeting Campaign in IDZ,
• create geo-routing rules to route conversations from stores of Google Maps,
• configure a queue on a geo-routing rule.

⛔ You can't :

• access the Google Console,
• onboard on GBM autonomously,
• activate or deactivate a location autonomously,
• select the “live agent request” specific routing rule autonomously (specific GBM agent request).