It is possible to accompany your customers by messaging directly from the Google entry points and to handle all your conversations from a single platform with iAdvize.
Most entry points are available on Android, so it's best to use an Android device for testing setup rather than an iOS device.
As a brand,
✅ You can :
- launch GBM with iAdvize on your Google Maps locations,
- launch GBM with iAdvize on your Search results,
- use geo-routing to route conversations from Maps to a the store,
- implement an iAvdize’s bot on GBM,
- display Cards Bundle in GBM,
- use an iAdvize bot to handle geo-routing.
⛔ You can't :
- offer video conversations on GBM with iAdvize,
- offer phone conversations on GBM with iAdvize,
- launch GBM with iAdvize on Google Shopping (in beta on Google side),
- offer Google Pay in GBM,
- offer authentication in GBM,
- use an external bot to handle geo-routing.
As a visitor,
✅ You can :
- start a conversation from Google Search (Android),
- start a conversation from Google Maps (iOS and Android),
- request an immediate agent escalation while talking to a bot,
- fill the iAdvize CSAT survey at the end of a conversation (CSAT + Comment),
- fill the Google Satisfaction question 24h after the start of your conversation with the brand,
- start a GBM conversion from your mobile phone,
- receive a document in the conversation, it will be displayed as a link.
⛔ You can't :
- ask for a video escalation in GBM,
- ask for a phone call escalation in GBM,
- start a GBM conversation from your desktop,
- start a GBM conversation if you are not logged in your google account.
As an agent,
✅ You can :
- see the GBM icon on GBM conversations in your desk,
- send emojis,
- send documents (displayed as links to the visitor),
- send images,
- tag the conversation,
- snooze, transfer, close the conversation,
- see the entry point name on your desktop (for local entry points),
- use your desk normally.
⛔ You can't :
- offer video escalation in a GBM conversation.
As an admin,
✅ You can :
- create a GBM targeting Campaign in IDZ,
- create geo-routing rules to route conversations from stores of Google Maps,
- configure a queue on a geo-routing rule.
⛔ You can't :
- access the Google Console,
- onboard on GBM autonomously,
- activate or deactivate a location autonomously,
- select the “live agent request” specific routing rule autonomously (specific GBM agent request).