Users accounts

• Choose the right profile : the feature list by profile
• Create or edit a user account

• Manage the user accounts
• Direct the conversations to a specific agent
• Choice of time zones
• Language available
• Use the skills

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• User permissions and custom roles

• Agents report an issue regarding the order of exchanges with clients.
• My agents are logged in to the platform but I don't see them on the supervision page
• Reset your password
• How can I manually disconnect an agent who is still connected ?