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📈 I check my key indicators
- Definition of indicators
- Measure the satisfaction and customer experience at the end of your conversations
- Why is the "Customer Satisfaction" indicator (CSAT) lower than the "Overall Satisfaction" indicator?
- The conversations report
- Contacts - activity report
- Contacts - activity / compared by report
- Contacts - responsiveness report
- Contacts - opportunities report
- Presence - overview report
- Presence - status report
- Satisfaction report
- Sales - activity report
- Advanced exports using crosstab in Microsoft Excel