The visitor records are automatically saved after a conversation with a new visitor.
The visitor records contain different types of information about the visitor like his name or surname. If this information is already available on your website (logged-in area) then the visitor records can be filled in automatically thanks to custom data.
1/ Available variables
|Name of the variable||Type of variable||Description|
|cust_name||text||Name of the customer|
IMPORTANT : It is mandatory to have a unique value for each visitor.
Then, if you do not have access to this info, the field must be empty.
- It won't be necessary to create the custom data within the iAdvize back office. Except if you wish to use them for the behavioral targeting, or if you don't want to display them to the agents (on the conversation panel).
- The data taken here are examples. They will have to be replaced by your customer's data.
3/ Where this information is displayed in iAdvize?
Once the JS code has been installed correctly, you'll then be able to find the information here :
- Within the visitor records
- In the profile part that can be found on the right side of the chat window while an agent is chatting with a visitor.
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