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Black Friday : optimize your AI Shopping Assistant
Black Friday is a key period for your e-commerce activity: purchase support requests explode and customers expect fas...
Maximize the Impact of your Widgets - best practices
This article guides you on how to efficiently set up your iAdvize widgets on your e-commerce website.Simple adjustmen...
We’re changing our visual identity. Same vision. Same platform.
You may have already noticed a new iAdvize logo, a refreshed website, and a more modern visual identity.Good news: th...
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AI Shopping Assistant
- Black Friday : optimize your AI Shopping Assistant
- AI Shopping Assistant: principles and usage
- Add-To-Cart from a conversation with Assistant
- Cross Selling - suggest complementary products to your visitors
- Compatibility Search : guide your visitors to the right choice
- Knowledge: Ingestion Methods
- Workflows: availability, transfers, closure
- Workflow builder: create and manage your workflows
- Workflow scenario: different cards and their functions
- Bot scenario: our writing tips
- Starting a Bot project: key questions to consider!
- Bots and Humans: balance your distribution
- Adapt your bot scenario with the Condition card
- Carousel in Bot scenario
- API Connection: using them in a Bot scenario
- API Connection: bot features
- API Connection: plug your bot
- API Connection: Set up messaging to call connection in your bot
- Intent manager (NLU)
- Entity manager (NLU)
- NLU bots: best practices
- NLU bots: our scenario recommendations
- Monitor & maintain your bot
- NLU bots: intent libraries
- What is a response based on a custom behavior in the Copilot?
- How does the Copilot answer open-ended visitor questions?
Reports
- Your iAdvize Homepage
- Advanced reports - Sales opportunities
- Reports - Overview
- Reports - Conversations
- Advanced reports - AI Shopping Assistant
- Advanced reports - Insights
- Close conversation from admin
- Action of "Release the conversation"
- Changes in your Contacts reports
- Definition of indicators
- Contact vs Conversation: differences
- Export my reports in .csv format
- What are the indicators of unanswered contact?
- Why are there conversations on hold despite the presence of agents?
- My data is inconsistent, outdated, and some conversations are missing from the report
- I do not have access to the report or I cannot see all the data within the report
Engagement
- Maximize the Impact of your Widgets - best practices
- Manage the display schedule of your widgets
- Different types of widgets
- Create a widget
- Set up your Conversation Starters after onboarding
- Customising my chatbox
- Shopping Assistant – Setting up asynchronous routing
- Create an engagement campaign
- Create a filtering rule for social channels
- Stop display of floating button bêta
- Create a targeting rule
- Target the most qualified visitors
- How the distribution of conversations works
- Routing groups
- Routing rules
- Assignation methods between routing groups
- Address messages to representatives in specific locations with geo-routing
- Why is my widget not displaying on my website?
- Non-receipt by the client of conversation history emails or invitations to resume the conversation
- CSAT/NPS display issue
- I don't have a login display on my website
Apps & Integration
- iAdvize integration capabilities
- iAdvize Authenticated Messaging - web backend implementation
- iAdvize Authenticated Messaging - web client-side implementation
- How to implement Authenticated Messaging: introduction
- Authenticated Messaging
- Custom App
- Create a custom dashboard
- CCaaS & Call center solution
- CRM
- eCommerce platform
- Web analytics and Tag Management System
- Business Intelligence & Reporting
Desk
- Copilot for Agent : supporting respondents with generative AI
- Presence and availability management on the iAdvize conversation panel
- Overview: the conversation panel, your conversation interface
- Integrated Desk
- The mobile conversation panel
- Log on the mobile App
- Websocket: our real-time messages exchange protocol
- Agents read summaries of conversations, add comments and tags at any time
- Enable your respondents with new tools
- Agents, follow your indicators, your closed or snoozed conversations
- Use the Smart Answers
- Send rich links preview
- Block a visitor
- Manage Chats in the desktop conversation panel
- Manage Calls in the desktop conversation panel
- Manage Video in the desktop conversation panel
- Manage Video conversations on the iAdvize mobile app
- Manage conversations from third part messaging apps
- How to manage conversations coming from the conversation queue
- Why is the agent not receiving any conversations, or why are they receiving more than the others?
- The stateboxes do not appear on the left side of my console
- The mirroring doesn't work on my panel
- I can't log in to the iAdvize platform
- Activate the iAdvize visual warning on different browsers
- Functional scope: onsite & third part messaging apps unification
Settings
- Modifying privacy settings
- Consent management
- Microsoft Azure OpenAI & iAdvize
- The GDPR & iAdvize
- iAdvize and cookies
- Hide the confidential information of your visitors
- Request the deletion of personal datas
- Create pre-recorded (canned) responses
- Create pre-recorded offers
- Create pre-recorded links
- Managing response, link and offer categories
- Create and manage the discussion types
- Select experts for your ibbü campaign
- Interact with your brand community
- Receive congratulations from visitors
Messaging channels
- Which channel, for which purpose?
- iAdvize, channel by channel
- Measure your visitor's satisfaction on 3rd party channels
- Install the iAdvize chat on your mobile app - Mobile SDK
- Functional Scope: Mobile App (SDK)
- FAQ : Mobile App (SDK)
- Functional scope of the visitor video experience
- Set up the video channel
- Messaging-to-Call escalation: how it works with Connected Bots
- Set up the call channel
- Change the incoming call number displayed on the visitor's phone
- WhatsApp - Channel activation
- WhatsApp : set up the channel
- WhatsApp - Functional scope
- Why choose a language for my WhatsApp number?
- WhatsApp - Best practice GDPR
- [Beta] Engage your audience from WhatsApp with proactive messaging
- Apple Messages for Business (AMB) - Beta - Functional scope
- Apple Messages for Business (AMB) - Integrate AMB
- Apple Messages for Business (AMB) - Beta - How to use intents and groups?
- Facebook Messenger - set up the channel
- Facebook Messenger - Manage automatic answers
- Facebook / Messenger : You do not receive any messages
- Launch a proactive messaging project with Text Message
- Text Message - Set up the channel
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