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In the spotlight!
The new navigation in the iAdvize administration
Since February 10, the iAdvize platform has evolved—along with its navigation! Whether or not you've su...
Conversation Starters
This article provides you with advice on appearance, integration, and effective use of conversation starters. 1....
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Copilot for Shoppers
- Copilot for Shoppers: principles and usage
- Add-To-Cart from a conversation with Copilot
- AI Knowledge: Ingestion Methods
- What's a bot for?
- Bots: availability, transfers, closure
- Workflow builder: create and manage your workflows
- Bot scenario: different cards and their functions
- Bot scenario: our writing tips
- Starting a Bot project: key questions to consider!
- Adapt your bot scenario with the Condition card
- Carousel in Bot scenario
- API Connection: using them in a Bot scenario
- API Connection: bot features
- API Connection: plug your bot
- API Connection: Set up messaging to call connection in your bot
- Intent manager (NLU)
- Entity manager (NLU)
- NLU bots: best practices
- NLU bots: our scenario recommendations
- Monitor & maintain your bot
- NLU bots: collaborative training
Getting started
- Deploy iAdvize: Step 1 - Install the iAdvize tag on your site
- Deploy iAdvize: Step 2 - Personalise a notification and your chatbox
- Deploy iAdvize: Step 3 - Create the user accounts
- Test the iAdvize solution on your website
- Deploy iAdvize: Step 4 - Create your engagement strategy
- Deploy iAdvize: Step 5 - Distribute your conversations
- Deploy iAdvize with Shopify - Onboarding funnel
Reports
- The new navigation in the iAdvize administration
- Your iAdvize Homepage
- Advanced reports - Sales opportunities
- Reports - Performances
- Reports - Conversations
- Advanced reports - AI Copilots
- Close conversation from admin
- Action of "Release the conversation"
- Changes in your Contacts reports
- Definition of indicators
- Contact vs Conversation: differences
- Export my reports in .csv format
- What are the indicators of unanswered contact?
- Why are there conversations on hold despite the presence of agents?
- My data is inconsistent, outdated, and some conversations are missing from the report
- I do not have access to the report or I cannot see all the data within the report
Engagement
- Copilot for Shoppers – Setting up asynchronous routing
- Create an engagement campaign
- Create a filtering rule for social channels
- Stop display of floating button bêta
- Create a targeting rule
- Target the most qualified visitors
- Conversation Starters
- The differences between the Web Chatbox and the Mobile SDK Chatbox
- Notifications and our design tips
- Create your notifications in the iAdvize platform
- Custom buttons: our design tips for integrating them into your site
- Customising my chatbox
- How the distribution of conversations works
- Routing groups
- Routing rules
- Assignation methods between routing groups
- Address messages to representatives in specific locations with geo-routing
- Advanced privacy policy management [Europe only]
- Microsoft Azure OpenAI & iAdvize
- The GDPR & iAdvize
- iAdvize and cookies
- Modifying privacy settings
- Hide the confidential information of your visitors
- Non-receipt by the client of conversation history emails or invitations to resume the conversation
- CSAT/NPS display issue
- I don't have a login display on my website
Apps & Integration
- The various iAdvize tags
- Technical requirements needed for iAdvize
- Boxed tag: isolate the main iAdvize tag with an iFrame
- Transactions tracking
- Install the boxed tag
- Exclude an IP address so that iAdvize notifications are not displayed
- iAdvize integration capabilities
- iAdvize Authenticated Messaging - web backend implementation
- iAdvize Authenticated Messaging - web client-side implementation
- How to implement Authenticated Messaging: introduction
- Authenticated Messaging
- Custom App
- Create a custom dashboard
- CCaaS & Call center solution
- CRM
- eCommerce platform
- Web analytics and Tag Management System
- Business Intelligence & Reporting
Conversation Panel
- Copilot for Agent : supporting respondents with generative AI
- Presence and availability management on the iAdvize conversation panel
- Overview: the conversation panel, your conversation interface
- Integrated Desk
- The mobile conversation panel
- Log on the mobile App
- Websocket: our real-time messages exchange protocol
- Agents read summaries of conversations, add comments and tags at any time
- Enable your respondents with new tools
- Agents, follow your indicators, your closed or snoozed conversations
- Use the Smart Answers
- Send rich links preview
- Block a visitor
- Manage Chats in the desktop conversation panel
- Manage Calls in the desktop conversation panel
- Manage Video in the desktop conversation panel
- Manage Video conversations on the iAdvize mobile app
- Manage conversations from third part messaging apps
- How to manage conversations coming from the conversation queue
- Why is the agent not receiving any conversations, or why are they receiving more than the others?
- The stateboxes do not appear on the left side of my console
- The mirroring doesn't work on my panel
- I can't log in to the iAdvize platform
- Activate the iAdvize visual warning on different browsers
- Functional scope: onsite & third part messaging apps unification
Settings
- Create and use the custom data
- Launch your selection
- Confirm the application of a candidate
- Manage the accounts of your community members
- Gamification: working principle
- Create pre-recorded (canned) responses
- Create pre-recorded offers
- Create pre-recorded links
- Managing response, link and offer categories
- Create and manage the discussion types
- Select experts for your ibbü campaign
- Interact with your brand community
- Receive congratulations from visitors
Messaging channels
- Which channel, for which purpose?
- iAdvize, channel by channel
- Measure your visitor's satisfaction on 3rd party channels
- Install the iAdvize chat on your mobile app - Mobile SDK V2
- Functional Scope: In-app Messaging V2
- FAQ : In-app Messaging V2
- Functional scope of the visitor video experience
- Set up the video channel
- Messaging-to-Call escalation: how it works with Connected Bots
- Set up the call channel
- Change the incoming call number displayed on the visitor's phone
- WhatsApp - Channel activation
- WhatsApp : set up the channel
- WhatsApp - Functional scope
- Why choose a language for my WhatsApp number?
- WhatsApp - Best practice GDPR
- [Beta] Engage your audience from WhatsApp with proactive messaging
- Apple Messages for Business (AMB) - Beta - Functional scope
- Apple Messages for Business (AMB) - Integrate AMB
- Apple Messages for Business (AMB) - Beta - How to use intents and groups?
- Facebook Messenger - set up the channel
- Facebook Messenger - Manage automatic answers
- Facebook / Messenger : You do not receive any messages
- Launch a proactive messaging project with Text Message
- Text Message - Set up the channel
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