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Improve your Shopping Assistant
Your Assistant relies on generative AI to answer based on your product knowledge and helpful content. To ensure relia...
Maximize the Impact of your Widgets - best practices
This article guides you on how to efficiently set up your iAdvize widgets on your e-commerce website.Simple adjustmen...
Your Administration Alerts
The alert system helps you daily to ensure iAdvize functions properly on your site. All alerts are critical level and...
Explore Our Categories
AI Shopping Assistant
- AI Shopping Assistant: principles and usage
- Add-To-Cart from a conversation with Assistant
- Cross Selling - suggest complementary products to your visitors
- Compatibility Search : guide your visitors to the right choice
- Knowledge: Ingestion Methods
- Black Friday : optimize your AI Shopping Assistant
- Workflows: availability, transfers, closure
- Workflow builder: create and manage your workflows
- Workflow scenario: different cards and their functions
- Bot scenario: our writing tips
- Starting a Bot project: key questions to consider!
- Bots and Humans: balance your distribution
- Adapt your bot scenario with the Condition card
- Carousel in Bot scenario
- API Connection: using them in a Bot scenario
- API Connection: bot features
- API Connection: plug your bot
- API Connection: Set up messaging to call connection in your bot
- Intent manager (NLU)
- Entity manager (NLU)
- NLU bots: best practices
- NLU bots: our scenario recommendations
- Monitor & maintain your bot
- NLU bots: intent libraries
Reports
- Your iAdvize Homepage
- Reports - Overview
- Reports - Sales
- Reports - Conversations
- Advanced reports - AI Shopping Assistant
- Advanced reports - Insights
- Close conversation from admin
- Action of "Release the conversation"
- Changes in your Contacts reports
- Definition of indicators
- Contact vs Conversation: differences
- Filter reports by page type (page_type)
- What are the indicators of unanswered contact?
- Why are there conversations on hold despite the presence of agents?
- My data is inconsistent, outdated, and some conversations are missing from the report
- I do not have access to the report or I cannot see all the data within the report
Engagement
- Maximize the Impact of your Widgets - best practices
- Different types of widgets
- Engagement Strategies
- Create a engagement strategy (old version)
- Page types configuration
- Configure mobile widget from widget editor
- Shopping Assistant – Setting up asynchronous routing
- Create a filtering rule for social channels
- Stop display of floating widget (bêta)
- Target the most qualified visitors
- Target with regular expressions
- Call-to-messaging: switch incoming calls to messaging
- How the distribution of conversations works
- Assignation methods between routing groups
- Address messages to representatives in specific locations with geo-routing
- Why is my widget not displaying on my website?
- Non-receipt by the client of conversation history emails or invitations to resume the conversation
- CSAT/NPS display issue
- I don't have a login display on my website
Apps & Integration
- iAdvize integration capabilities
- iAdvize Authenticated Messaging - web backend implementation
- iAdvize Authenticated Messaging - web client-side implementation
- How to implement Authenticated Messaging: introduction
- Authenticated Messaging
- Custom App
- Create a custom dashboard
- CCaaS & Call center solution
- CRM
- eCommerce platform
- Web analytics and Tag Management System
- Business Intelligence & Reporting
Desk
- Support Desk : supporting respondents with generative AI
- Presence and availability management on the iAdvize conversation panel
- Overview: the conversation panel, your conversation interface
- Integrated Desk
- The mobile conversation panel
- Log on the mobile App
- Websocket: our real-time messages exchange protocol
- Agents read summaries of conversations, add comments and tags at any time
- Enable your respondents with new tools
- Agents, follow your indicators, your closed or snoozed conversations
- Use the Smart Answers
- Send rich links preview
- Block a visitor
- Manage Chats in the desktop conversation panel
- Manage Calls in the desktop conversation panel
- Manage Video in the desktop conversation panel
- Manage Video conversations on the iAdvize mobile app
- Manage conversations from third part messaging apps
- How to manage conversations coming from the conversation queue
- Why is the agent not receiving any conversations, or why are they receiving more than the others?
- The stateboxes do not appear on the left side of my console
- The mirroring doesn't work on my panel
- I can't log in to the iAdvize platform
- Activate the iAdvize visual warning on different browsers
- Functional scope: onsite & third part messaging apps unification
Settings
- Visitor Scoring - Give your visitors a rating based on their behaviour
- Modifying privacy settings
- Consent management
- Microsoft Azure OpenAI & iAdvize
- The GDPR & iAdvize
- iAdvize and cookies
- Hide the confidential information of your visitors
- Request the deletion of personal datas
- Create pre-recorded (canned) responses
- Create pre-recorded offers
- Create pre-recorded links
- Managing response, link and offer categories
- Create and manage the discussion types
- Interact with your brand community
- Receive congratulations from visitors
Messaging channels
- Which channel, for which purpose?
- iAdvize, channel by channel
- Measure your visitor's satisfaction on 3rd party channels
- Install the iAdvize chat on your mobile app - Mobile SDK
- Functional Scope: Mobile App (SDK)
- FAQ : Mobile App (SDK)
- Functional scope of the visitor video experience
- Set up the video channel
- Messaging-to-Call escalation: how it works with Connected Bots
- Set up the call channel
- Change the incoming call number displayed on the visitor's phone
- WhatsApp - Channel activation
- WhatsApp : set up the channel
- WhatsApp - Functional scope
- Why choose a language for my WhatsApp number?
- WhatsApp - Best practice GDPR
- [Beta] Engage your audience from WhatsApp with proactive messaging
- Apple Messages for Business (AMB) - Beta - Functional scope
- Apple Messages for Business (AMB) - Integrate AMB
- Apple Messages for Business (AMB) - Beta - How to use intents and groups?
- Facebook Messenger - set up the channel
- Facebook Messenger - Manage automatic answers
- Facebook / Messenger : You do not receive any messages
- Launch a proactive messaging project with Text Message
- Text Message - Set up the channel
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