⚠ Starting January 1, 2026, all features related to the Call channel will be discontinued. The "Messaging to Call" feature will replace our Call channel. You can find a dedicated article here: Messaging-to-Call escalation: how it works with Connected Bots
When receiving a call after making a click to call request, your visitors can see which phone number is calling them. If you need, it is possible to customize the phone number displayed.
To customize this number, please send a request to our support team. In this request we will need to know the website (projet) for which you want to perform this modification, and which phone number you would like to display to your visitors.
After that it can take a few days before this modification is taken into account, because it has to be pushed to production.