Engagement

Master iAdvize's mechanics

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Widgets

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Maximize the Impact of your Widgets - best practices
Manage the display schedule of your widgets
Different types of widgets
Create a engagement strategy (old version)
Engagement Strategies
Customising my chatbox
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Campaigns

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Shopping Assistant – Setting up asynchronous routing
Create a filtering rule for social channels
Stop display of floating widget (bêta)
Target the most qualified visitors
Target with regular expressions
Call-to-messaging: switch incoming calls to messaging
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Routing

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How the distribution of conversations works
Assignation methods between routing groups
Address messages to representatives in specific locations with geo-routing
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FAQ & Troubleshooting

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Why is my widget not displaying on my website?
Non-receipt by the client of conversation history emails or invitations to resume the conversation
CSAT/NPS display issue
I don't have a login display on my website
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