1. What is iAdvize Academy?

You are currently on iAdvize help center, where you can find information on specific features. In addition, iAdvize Academy introduces you to general notions to help you using iAdvize, mainly thanks to videos. These videos are available at any time, and you can watch them as many times as you need.

2. Do I have access to iAdvize Academy?

Yes, this service is available for all iAdvize users! When you first log in, the content is displayed in your language (English or French) and role as an iAdvize user (administrator, manager or agent).

3. How do access the iAdvize Academy?

Easily from your iAdvize account:

in the conversation panel, click on the 3 dots on the top right corner:

in the iAdvize administration, click on your avatar on the top right corner:

The iAdvize Academy accounts are customised for each user.

4. Which content should I watch first?

Webinar: If you have just started using iAdvize, you can register for a session of one of our 2 webinars, which respectively address agents and administrators/managers. You will discover iAdvize main features and will be able to ask your questions live to a training manager (about 30 minutes)

Learning path:

> If you wish to introduce iAdvize to your teams, you can show them the 2 videos of “The conversationnal experience with iAdvize” learning path. It shows how the solution works for a visitor and an agent (3 minutes)

> If you are starting out as a Manager or Administrator, the “Get started with iAdvize” path presents the iAdvize administration in 4 minutes.

> The paths “Take care of your customer satisfaction”, “Increase your productivity” and “Improve your commercial performances” explain how to optimise your use of the solution (tips, best practices, explanation of KPIs, etc.)

Tips: Agents can also improve their skills by watching “Converse responsively”, "Encourage a pleasant conversation", "Make things easy to understand" which gathers many good practices on online conversations (about 8 minutes)

Novelties: Specific contents are also available to help you launch a new feature, such as iAdvize Messenger (5 to 20 minutes, depending on your user role)

Some prerequisites for a better experience.

In order to make the most of the content of iAdvize Academy, we invite you to access it from one of the following browsers:

Internet Explorer, version 11 or higher
Microsoft Edge
Google Chrome, version 35 or higher
Mozilla Firefox, version 30 or higher
Safari, version 7 or higher

In addition, if you are having issues viewing content on iAdvize Academy, your IT team probably blocked some of the following domains.

If so, we invite you to contact your IT staff so they can whitelist them:

iAdvize Academy: iAdvize learning platform

1. What is iAdvize Academy?

2. Do I have access to iAdvize Academy?

3. How do access the iAdvize Academy?

4. Which content should I watch first?

Some prerequisites for a better experience.

Articles de la catégorie "FAQ & Troubleshooting"