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Block a visitor

Sometimes, a visitor may inconvenience your agents (repeated contact, malicious comments etc.). In this case, you can block this visitor from contacting your agents again.

 

1. Block a visitor from the discussion panel

To block a visitor from the visitor panel, click the link "Block visitor".

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You will be asked to confirm the action.

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The visitor taking part in the discussion will be informed that there is a connection problem:

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Once the discussion has been closed, this visitor will no longer be invited to chat using iAdvize from your site.

Note : If the visitor changes computer or browser or deletes his/her cookies, we can no longer identify him/her and the blocking will no longer apply.



2. Block a visitor from the administration

You can also block a visitor from your administration after ending the conversation. For this, go to "Reporting" > "Conversations" to find the conversation.



Once you have identified the right conversation, click the icon to see more details Desk-step1-02-Block-visiteur-eye-FR04.png then go to the "Customer information". Click on "Edit".

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Then click on « Block this visitor ».

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3. See all blocked visitors

In the reporting, from the "Conversations" report, click the "List of visitors" icon displayed on the right:

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You will see a table showing all client files having had a conversation with one of your agents. By typing "Blocked", you will show all the visitors who have been blocked.

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Note:

  • The telephone number shown in the block column shows that the visitor was blocked following contact via the "Click to call" channel.
  • By default, a visitor is blocked forever. By clicking the "Edit" icon you can see the details of this visitor, and also decide to block this client until a specific date.

4. Unblock a visitor

To unblock a visitor, go to the same page and then modify the visitor file. You can then disable the block:

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