As an agent, your main working tool is your iAdvize conversation panel. Here is a presentation of the functionalities offered to you on desktop and mobile app.

1. On Desktop

	Conv. panel Pro agent Chat conv.	Conv. panel Pro agent 3rd part conversations (FB, Messenger, Twitter, WhatsApp, SMS)	Conv. panel Ibbü & cty Expert Chat conv.	Conv. panel Pro agent Mobile conv. (SDK V1)	Conv. panel Pro agent Video conv.
Send an offer	✅	❌	✅	❌	✅
Send a file	✅	✅ only for private conv.	✅	✅	✅
Send a link	✅	❌	✅	❌	✅
Co-Browsing (take control over the visitor’s browsing)	✅	❌ inapplicable	❌	❌ inapplicable	✅
Open the current page	✅	❌	✅	❌	✅
Mirroring	✅	❌	✅	❌	✅
Transfer a conversation	✅	✅	✅	✅	✅
Snooze a conversation from a conversation queue	✅	✅	✅	✅	✅
Translation	✅	✅	❌	✅	✅
Canned answers	✅	✅	✅	✅	✅
Send an emoji	✅	✅	✅	✅	✅
Block the visitor	✅	❌	✅	❌	✅
Tag a conversation	✅ only at the end of the conv.	✅	✅ only at the end of the conv.	✅	✅

2. On the mobile App

	App mobile Pro agent Conv. chat et 3rd party (FB, Messenger, Twitter, WhatsApp, SMS)	Ibbü & Cty Mobile App Ibbü & cty Expert Chat conv.	Ibbü & Cty Mobile App Ibbü & cty Expert Mobile conv. (SDK V1)	Conv.panel Ibbü & cty Expert Mobile conv. (SDK V1)	Conv. panel Pro agent Video conv.
Send an offer	❌	❌	❌	❌	❌
Send a file	✅	✅	❌	✅	✅
Send a link	❌	❌	❌	❌	❌
Co-Browsing (take control over the visitor’s browsing)	❌	❌	❌	❌	❌
Open the current page	✅	✅	❌	❌	✅
Mirroring	✅	✅	❌	❌	✅
Transfer a conversation	✅	✅	✅	✅	✅
Snooze a conversation from a conversation queue	✅	✅	✅	✅	✅
Translation	✅	✅	✅	✅	✅
Canned answers	✅	✅	✅	✅	✅
Send an emoji	✅	✅	✅	✅	✅
Block the visitor	✅	✅	❌	❌	✅
Tag a conversation	✅	✅	✅	✅	✅

Features on desktop conversation panel and mobile app

1. On Desktop

2. On the mobile App

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