iAdvize support Info

We'll be out of office this Thursday, May 13th. We will see you again on Friday at 9am (CEST)πŸ™‚

Learn more

Features on desktop conversation panel and mobile app

As an agent, your main working tool is your iAdvize conversation panel. Here is a presentation of the functionalities offered to you on desktop and mobile app.

1. On Desktop

 
Conv. panel
Pro agent
Chat conv.
Conv. panel
Pro agent
3rd part conversations (FB, Messenger, Twitter, WhatsApp, SMS)
Conv. panel
 IbbΓΌ & cty Expert
Chat conv.
Conv. panel
Pro agent
Mobile conv. (SDK V1)
Conv. panel
Pro agent
Video conv.
Send an offer
βœ… 
❌ βœ…  ❌ βœ… 
Send a file
βœ… 
 
βœ…
only for private conv.
βœ… βœ… βœ… 
Send a link
βœ…
 βŒ
βœ… ❌ βœ… 
Co-Browsing (take control over the visitor’s browsing)
 
βœ…
 
❌
inapplicable
 βŒ

❌
inapplicable
βœ… 
Open the current page
βœ… ❌ βœ… ❌ βœ… 
Mirroring
βœ… ❌ βœ… ❌ βœ… 
Transfer a conversation
βœ… βœ… βœ… βœ… βœ… 
Snooze a conversation from a conversation queue    βœ… βœ…  βœ…  βœ… βœ… 
Translation
βœ… βœ…
 βŒ
βœ…
βœ… 
Canned answers
βœ… βœ… βœ… βœ… βœ… 
Send an emoji
βœ… βœ… βœ… βœ… βœ… 
Block the visitor
βœ… ❌ βœ… ❌ βœ… 
Tag a conversation

βœ…
only at the end of the conv.

βœ…
 

βœ…
only at the end of the conv.
βœ…
βœ… 

 

2. On the mobile App

 
App mobile
Pro agent
Conv. chat
IbbΓΌ & Cty Mobile App
 IbbΓΌ & cty Expert
Chat conv.
IbbΓΌ & Cty Mobile App
 IbbΓΌ & cty Expert
Mobile conv. (SDK V1)
Conv.panel
IbbΓΌ & cty Expert 
Mobile conv. (SDK V1)
Conv. panel
Pro agent
Video conv.
Send an offer
❌ ❌ ❌ ❌ ❌
Send a file
βœ…
βœ…
❌
βœ…
βœ…
Send a link
❌
 βŒ
❌
❌
❌
Co-Browsing (take control over the visitor’s browsing)
❌
❌
❌
❌
❌
Open the current page
βœ… βœ… ❌ ❌ βœ…
Mirroring
βœ… βœ… ❌ ❌ βœ…
Transfer a conversation
βœ… βœ… βœ… βœ… βœ…
Snooze a conversation from a conversation queue   βœ…  βœ… βœ… βœ… βœ…
Translation
βœ… βœ… βœ… βœ… βœ…
Canned answers
βœ… βœ… βœ… βœ… βœ…
Send an emoji
βœ…
βœ…
βœ…
βœ…
βœ…
Block the visitor
βœ…
βœ…
❌
❌
βœ…
Tag a conversation
βœ… βœ… βœ… βœ… βœ…