As an agent, your main working tool is your iAdvize conversation panel. Here is a presentation of the functionalities offered to you on desktop and mobile app.

1. On Desktop

	Conv. panel Pro agent Chat conv.	Conv. panel Pro agent + ibbü 3rd part conversations (FB, Messenger, WhatsApp, SMS)	Conv. panel ibbü & cty Expert Chat conv.	Conv. panel Pro agent Mobile conv. (SDK)	Conv. panel Pro agent Video conv.
Send an pre-recorded offer	✅	❌	✅	❌	✅
Send a file	✅	✅ only for private conv.	✅	✅	✅
Send a pre-recorded link	✅	❌	✅	❌	✅
Co-Browsing (take control over the visitor’s browsing)	✅	❌ inapplicable	❌	❌ inapplicable	✅
Open the current page	✅	❌	✅	❌	✅
Mirroring	✅	❌	✅	❌	✅
Transfer a conversation	✅	✅	✅	✅	✅
Snooze a conversation	✅	✅	✅	✅	✅
Translation	✅	✅	✅	✅	✅
Canned answers	✅	✅	✅	✅	✅
Send an emoji	✅	✅	✅	✅	✅
Block the visitor	✅	❌	✅	❌	✅
Tag a conversation	✅ only at the end of the conv.	✅	✅ only at the end of the conv.	✅	✅

2. On the mobile App

	Mobile App iAdvize Pro agent & CTY Conv. chat	Mobile App iAdvize Pro agent + ibbü 3rd party (FB,Messenger, WhatsApp, SMS)	ibbü Mobile App ibbü Expert Chat conv.	Conv.panel ibbü Expert Mobile conv. (SDK)	Conv. panel Pro agent Video conv.
Send an pre-recorded offer	❌	❌	❌	❌	❌
Send a file	✅	✅	✅	✅	✅
Send a pre-recorded link	❌	❌	❌	❌	❌
Co-Browsing (take control over the visitor’s browsing)	❌	❌	❌	❌	❌
Open the current page	✅	❌	✅	❌	✅
Mirroring	✅	❌	✅	❌	✅
Transfer a conversation	✅	✅	✅	✅	✅
Snooze a conversation from a conversation queue	✅	✅	✅	✅	✅
Translation	✅	✅	✅	✅	✅
Canned answers	✅	✅	✅	✅	✅
Send an emoji	✅	✅	✅	✅	✅
Block the visitor	✅	❌	✅	❌	✅
Tag a conversation	✅	✅	✅	✅	✅

Note: on the iAdvize mobile application, it is not possible to send the conversation history

1. On Desktop

2. On the mobile App

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