Features on desktop conversation panel and mobile app

As an agent, your main working tool is your iAdvize conversation panel. Here is a presentation of the functionalities offered to you on desktop and mobile app.

1. On Desktop

 
Conv. panel
Pro agent
Chat conv.
Conv. panel
Pro agent
3rd part conversations (FB, Messenger, Twitter, WhatsApp, SMS)
Conv. panel
 Ibbü & cty Expert
Chat conv.
Conv. panel
Pro agent
Mobile conv. (SDK V1)
Conv. panel
Pro agent
Video conv.
Send an offer
✅ 
✅  ✅ 
Send a file
✅ 
 
only for private conv.
✅ 
Send a link
 
✅ 
Co-Browsing (take control over the visitor’s browsing)
 
 
inapplicable
 

inapplicable
✅ 
Open the current page
✅ 
Mirroring
✅ 
Transfer a conversation
✅ 
Snooze a conversation from a conversation queue         ✅ 
Translation
 
✅ 
Canned answers
✅ 
Send an emoji
✅ 
Block the visitor
✅ 
Tag a conversation

only at the end of the conv.

 

only at the end of the conv.
✅ 

 

2. On the mobile App

 
App mobile
Pro agent
Conv. chat et 3rd party (FB, Messenger, Twitter, WhatsApp, SMS)
Ibbü & Cty Mobile App
 Ibbü & cty Expert
Chat conv.
Ibbü & Cty Mobile App
 Ibbü & cty Expert
Mobile conv. (SDK V1)
Conv.panel
Ibbü & cty Expert 
Mobile conv. (SDK V1)
Conv. panel
Pro agent
Video conv.
Send an offer
Send a file
Send a link
 
Co-Browsing (take control over the visitor’s browsing)
Open the current page
Mirroring
Transfer a conversation
Snooze a conversation from a conversation queue    
Translation
Canned answers
Send an emoji
Block the visitor
Tag a conversation