As an agent, your main working tool is your iAdvize conversation panel. Here is a presentation of the functionalities offered to you on desktop and mobile app.

1. On Desktop

	Conv. panel Pro agent Chat conv.	Conv. panel Pro agent + ibbü 3rd part conversations (FB, Messenger, WhatsApp, SMS)	Conv. panel ibbü & cty Expert Chat conv.	Conv. panel Pro agent Mobile conv. (SDK)	Conv. panel Pro agent Video conv.
Send an pre-recorded offer	✅	❌	✅	❌	✅
Send a file	✅	✅ only for private conv.	✅	✅	✅
Send a pre-recorded link	✅	❌	✅	❌	✅
Co-Browsing (take control over the visitor’s browsing)	✅	❌ inapplicable	❌	❌ inapplicable	✅
Open the current page	✅	❌	✅	❌	✅
Mirroring	✅	❌	✅	❌	✅
Transfer a conversation	✅	✅	✅	✅	✅
Snooze a conversation	✅	✅	✅	✅	✅
Translation	✅	✅	✅	✅	✅
Canned answers	✅	✅	✅	✅	✅
Send an emoji	✅	✅	✅	✅	✅
Block the visitor	✅	❌	✅	❌	✅
Tag a conversation	✅ only at the end of the conv.	✅	✅ only at the end of the conv.	✅	✅

2. On the mobile App

	Mobile App iAdvize Pro agent & CTY Conv. chat	Mobile App iAdvize Pro agent + ibbü 3rd party (FB,Messenger, WhatsApp, SMS)	ibbü Mobile App ibbü Expert Chat conv.	Conv.panel ibbü Expert Mobile conv. (SDK)	Conv. panel Pro agent Video conv.
Send an pre-recorded offer	❌	❌	❌	❌	❌
Send a file	✅	✅	✅	✅	✅
Send a pre-recorded link	❌	❌	❌	❌	❌
Co-Browsing (take control over the visitor’s browsing)	❌	❌	❌	❌	❌
Open the current page	✅	❌	✅	❌	✅
Mirroring	✅	❌	✅	❌	✅
Transfer a conversation	✅	✅	✅	✅	✅
Snooze a conversation from a conversation queue	✅	✅	✅	✅	✅
Translation	✅	✅	✅	✅	✅
Canned answers	✅	✅	✅	✅	✅
Send an emoji	✅	✅	✅	✅	✅
Block the visitor	✅	❌	✅	❌	✅
Tag a conversation	✅	✅	✅	✅	✅

Note: on the iAdvize mobile application, it is not possible to send the conversation history

Support will be limited on april 21th 2025.

Features on desktop conversation panel and mobile app

1. On Desktop

2. On the mobile App

Support will be limited on april 21th 2025.

Features on desktop conversation panel and mobile app

1. On Desktop

2. On the mobile App

Articles de la catégorie "Details on the features"