As an agent, your main working tool is your iAdvize conversation panel. Here is a presentation of the functionalities offered to you on desktop and mobile app.
1. On Desktop
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|
Conv. panel
Pro agent
Chat conv.
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Conv. panel
Pro agent
3rd part conversations
|
Conv. panel
Ibbü & cty Expert
Chat conv.
|
Conv. panel
Pro agent
Mobile conv. (SDK V1)
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|
Send an offer
|
✅
|
❌ |
✅ |
❌ |
|
Send a file
|
✅ |
✅
only for private conv.
|
✅ |
✅ |
|
Send a link
|
✅ |
|
✅ |
❌ |
|
Co-Browsing (take control over the visitor’s browsing)
|
✅
|
❌
inapplicable
|
|
|
|
Open the current page
|
✅ |
❌ |
✅ |
❌ |
|
Mirroring
|
✅ |
❌ |
✅ |
❌ |
|
Transfer a conversation
|
✅ |
✅ |
✅ |
✅ |
| Snooze a conversation from a conversation queue |
✅ |
✅ |
✅ |
✅ |
|
Translation
|
✅ |
✅ |
|
|
|
Canned answers
|
✅ |
✅ |
✅ |
✅ |
|
Send an emoji
|
✅ |
✅ |
✅ |
✅ |
|
Block the visitor
|
✅ |
❌ |
✅ |
❌ |
|
Tag a conversation
|
only at the end of the conv.
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|
only at the end of the conv.
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|
2. On the mobile App
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|
Ibbü & cty Expert
Chat conv.
|
Ibbü & cty Expert
Mobile conv. (SDK V1)
|
Conv.panel
Ibbü & cty Expert
Mobile conv. (SDK V1)
|
|
Send an offer
|
❌ |
❌ |
❌ |
|
Send a file
|
|
|
|
|
Send a link
|
|
|
|
|
Co-Browsing (take control over the visitor’s browsing)
|
|
|
|
|
Open the current page
|
✅ |
❌ |
❌ |
|
Mirroring
|
✅ |
❌ |
❌ |
|
Transfer a conversation
|
✅ |
✅ |
✅ |
| Snooze a conversation from a conversation queue |
✅ |
✅ |
✅ |
|
Translation
|
✅ |
✅ |
✅ |
|
Canned answers
|
✅ |
✅ |
✅ |
|
Send an emoji
|
|
|
|
|
Block the visitor
|
|
|
|
|
Tag a conversation
|
✅ |
✅ |
✅ |
