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Features on desktop conversation panel and mobile app

As an agent, your main working tool is your iAdvize conversation panel. Here is a presentation of the functionalities offered to you on desktop and mobile app.

1. On Desktop

 
Conv. panel
Pro agent
Chat conv.
Conv. panel
Pro agent
3rd part conversations
Conv. panel
 IbbΓΌ & cty Expert
Chat conv.
Conv. panel
Pro agent
Mobile conv. (SDK V1)
Send an offer
βœ… 
❌ βœ…  ❌
Send a file
βœ… 
 
βœ…
only for private conv.
βœ… βœ…
Send a link
βœ…
 βŒ
βœ… ❌
Co-Browsing (take control over the visitor’s browsing)
 
βœ…
 
❌
inapplicable
 βŒ

❌
inapplicable
Open the current page
βœ… ❌ βœ… ❌
Mirroring
βœ… ❌ βœ… ❌
Transfer a conversation
βœ… βœ… βœ… βœ…
Snooze a conversation from a conversation queue    βœ… βœ…  βœ…  βœ…
Translation
βœ… βœ…
 βŒ
βœ…
Canned answers
βœ… βœ… βœ… βœ…
Send an emoji
βœ… βœ… βœ… βœ…
Block the visitor
βœ… ❌ βœ… ❌
Tag a conversation

βœ…
only at the end of the conv.

βœ…
 

βœ…
only at the end of the conv.
βœ…

 

2. On the mobile App

 
 IbbΓΌ & Cty Mobile App
 IbbΓΌ & cty Expert
Chat conv.
IbbΓΌ & Cty Mobile App
 IbbΓΌ & cty Expert
Mobile conv. (SDK V1)
Conv.panel
IbbΓΌ & cty Expert 
Mobile conv. (SDK V1)
Send an offer
❌ ❌ ❌
Send a file
βœ…
❌
βœ…
Send a link
 βŒ
❌
❌
Co-Browsing (take control over the visitor’s browsing)
❌
❌
❌
Open the current page
βœ… ❌ ❌
Mirroring
βœ… ❌ ❌
Transfer a conversation
βœ… βœ… βœ…
Snooze a conversation from a conversation queue    βœ… βœ… βœ…
Translation
βœ… βœ… βœ…
Canned answers
βœ… βœ… βœ…
Send an emoji
βœ…
βœ…
βœ…
Block the visitor
βœ…
❌
❌
Tag a conversation
βœ… βœ… βœ…