During discussions with your visitors, you have surely needed to transfer a link to a product sheet or your terms and conditions. Rather than copy/pasting the link into the discussion, we suggest pre-recording it. The link is then integrated ergonomically, for increased visitor comfort.
1. Creating pre-recorded links
To manage pre-recorded links, go to Settings > Advanced settings, then select Links in the dropdown menu :
Here you can consult all existing links :
On this page you can:
- Manage categories and settings, and create a link or a link category by clicking + (1)
- Search for and sort links (2): by applying filters by category, or searching by name or url
-
Edit or delete an existing link (3): Click the icon
to delete a link permanently. To edit a link, click
2. Adding a pre-recorded link
Note: each link must belong to a category. Create your categories before adding links.
To add a new link, you simply need to select the category to which you want to add it and type the content of the link (name + URL) or click on +
It is also possible to add a pre-recorded link directly from the panel (cf 4. Sending a pre-recorded link from the conversation panel).
3. Pre-recorded links settings
You can access the settings page from this icon :
On this page, you can define how the links will be accessed from the panel :
- Sorting order for pre-recorded links (1) : Allows to modify the display order of links in the link sending window, shown on the panel.
- Ranking pre-recorded link categories (2) : Allows to modify the display order of categories in the link sending window, shown on the panel.
4. Sending a pre-recorded link from the panel
From the conversation panel, below the compose box, click on the "Links" button.
The link sending window will open. It is composed of 3 elements :
- Search tool (1) which allows you to find a link quickly by searching for its name, or sorting them by criterion or category.
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The link list (2), which displays the links matching your search or the selected filter (All, Most used or a category). Send the link to the visitor by clicking the icon
.
- Use this form (3) to send a link which has not previously been recorded and select the "Add this link to the pre-recorded link list" box if you wish to add it to your list of existing links.
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